Design Consultant - Austin
The Shade Store, Austin, TX, United States
Title: Design Consultant
Location: Austin, TX
Compensation
Base salary range of $65,000.00 - $75,000.00 per year, plus eligibility for monthly individual commissions and team-based incentives.
Position Summary
As a Showroom Design Consultant, you will provide personalized design consultations, drive sales, and support showroom operations. Your focus will be on creating an exceptional customer experience and contributing to the overall success of the showroom.
Design Consultation & Sales
Provide expert design and room solution guidance to customers through in-person, virtual, and in-home consultations.
Clearly explain benefits of custom products to offer expert solutioning on customer projects.
Drive sales through company customer platforms to maintain a healthy pipeline and achieve sales goals.
Nurture and grow company-assigned leads and actively seek new consumer and trade opportunities.
Develop and maintain relationships with local interior designers, architects, and contractors; tailor consultations to their needs and participate in trade events to enhance industry presence.
Collaborate with field leaders to drive sales by sharing best practices and developing strategies to enhance customer engagement and boost performance.
Customer Experience & Team Support
Act as a customer advocate, ensuring all needs and concerns are addressed throughout the design, sales, and installation process.
Address scheduling, installation, or shipping issues in a timely manner to maintain a seamless experience.
Serve as a brand ambassador in customer interactions and within the market.
Promote teamwork and collaboration with showroom peers, production, client services, and measure & install teams to ensure a smooth experience.
Foster a professional and positive environment in the showroom, recognizing team achievements and maintaining a supportive dynamic.
Participate in ongoing training and business meetings to stay updated on products, technology, and efficient use of tech platforms.
Showroom Operations
Assist in daily showroom operations to create an inviting environment.
Play an active role in merchandising updates, product launches, and showroom design enhancements.
Ensure all showroom displays are fully operational and showcase products effectively.
Provide flexibility to support showroom coverage within the market.
Core Skills
Customer Engagement: Demonstrate a “customer‑first” attitude, prioritizing the experience above all tasks.
Solution‑Oriented: Offer creative solutions that resolve customer needs and concerns.
Product Knowledge: Leverage deep understanding of product features and benefits to communicate effectively.
Proactive Communication: Respond promptly to internal and external inquiries.
Sales Acumen: Manage multiple tasks, close sales confidently, and promote additional products and features.
Attention to Detail: Complete projects to high standards, focusing on details and timelines.
Technical Proficiency: Navigate tech platforms and utilize CRM systems to streamline workflows.
Continuous Improvement: Commit to learning, reflect on past projects, and adapt strategies.
Minimum Qualifications
Experience: 3–5 years in retail, design, sales, project management, or customer service with a focus on high‑end experiences.
Skills: Proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred.
Education: Associate or bachelor’s degree in a related field preferred or equivalent experience.
Benefits
Competitive salary
Medical benefits
401(k) with company match
Up to $100k life insurance & short‑term disability (employer paid)
Legal and pet insurance plans
Employee assistance program
Product discount
Eligibility
Proof of legal authorization to work in the United States, confirmed by E‑Verify within three business days of hire.
The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Location: Austin, TX
Compensation
Base salary range of $65,000.00 - $75,000.00 per year, plus eligibility for monthly individual commissions and team-based incentives.
Position Summary
As a Showroom Design Consultant, you will provide personalized design consultations, drive sales, and support showroom operations. Your focus will be on creating an exceptional customer experience and contributing to the overall success of the showroom.
Design Consultation & Sales
Provide expert design and room solution guidance to customers through in-person, virtual, and in-home consultations.
Clearly explain benefits of custom products to offer expert solutioning on customer projects.
Drive sales through company customer platforms to maintain a healthy pipeline and achieve sales goals.
Nurture and grow company-assigned leads and actively seek new consumer and trade opportunities.
Develop and maintain relationships with local interior designers, architects, and contractors; tailor consultations to their needs and participate in trade events to enhance industry presence.
Collaborate with field leaders to drive sales by sharing best practices and developing strategies to enhance customer engagement and boost performance.
Customer Experience & Team Support
Act as a customer advocate, ensuring all needs and concerns are addressed throughout the design, sales, and installation process.
Address scheduling, installation, or shipping issues in a timely manner to maintain a seamless experience.
Serve as a brand ambassador in customer interactions and within the market.
Promote teamwork and collaboration with showroom peers, production, client services, and measure & install teams to ensure a smooth experience.
Foster a professional and positive environment in the showroom, recognizing team achievements and maintaining a supportive dynamic.
Participate in ongoing training and business meetings to stay updated on products, technology, and efficient use of tech platforms.
Showroom Operations
Assist in daily showroom operations to create an inviting environment.
Play an active role in merchandising updates, product launches, and showroom design enhancements.
Ensure all showroom displays are fully operational and showcase products effectively.
Provide flexibility to support showroom coverage within the market.
Core Skills
Customer Engagement: Demonstrate a “customer‑first” attitude, prioritizing the experience above all tasks.
Solution‑Oriented: Offer creative solutions that resolve customer needs and concerns.
Product Knowledge: Leverage deep understanding of product features and benefits to communicate effectively.
Proactive Communication: Respond promptly to internal and external inquiries.
Sales Acumen: Manage multiple tasks, close sales confidently, and promote additional products and features.
Attention to Detail: Complete projects to high standards, focusing on details and timelines.
Technical Proficiency: Navigate tech platforms and utilize CRM systems to streamline workflows.
Continuous Improvement: Commit to learning, reflect on past projects, and adapt strategies.
Minimum Qualifications
Experience: 3–5 years in retail, design, sales, project management, or customer service with a focus on high‑end experiences.
Skills: Proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred.
Education: Associate or bachelor’s degree in a related field preferred or equivalent experience.
Benefits
Competitive salary
Medical benefits
401(k) with company match
Up to $100k life insurance & short‑term disability (employer paid)
Legal and pet insurance plans
Employee assistance program
Product discount
Eligibility
Proof of legal authorization to work in the United States, confirmed by E‑Verify within three business days of hire.
The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr