Member Connections Specialist - Call Center Representative
City & County Credit Union, Maplewood, MN, United States
CCCU is looking for a Member Connections Specialist for our credit union’s Call Center. You will serve as the liaison between our company and its current and potential members through phone calls, emails and chats. The successful candidate will be able to accept ownership for effectively solving member issues, complaints and inquiries, including simple banking transactions, while keeping member satisfaction at the core of every decision and behavior. You will also educate our members on credit union products and services that will help them be financially successful.
Responsibilities
Manage large amounts of inbound/outbound calls and chats in a timely, professional and efficient manner
Identify members’ needs, clarify information, research issues and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships with members and coworkers by going above and beyond
Contribute effectively to individual, department and organizational goals
Be positive and act as a team player within the department and the credit union
Assist all areas of the credit union, as needed
Follow Bank Secrecy Act (BSA) policies and procedures as they relate to this position
Other responsibilities as assigned
Qualifications
High School diploma required with Associates or Bachelor’s degree preferred
Previous experience in a customer support role/call center environment
Proven superior customer service skills including ability to cross-sell products and services
Strong phone and verbal communication skills, along with active listening
Good written/chat communication skills
Ability to multi-task, set priorities and manage time effectively
Team player with high attention to detail, accuracy and thoroughness
Hours & Work Schedule
40 hours/week
Monday through Friday, some Saturdays
Benefits
Health, dental and vision insurance
Health Savings/Flexible Spending accounts
401(k) and pension plan
Life insurance and supplemental insurance
Paid time off out of the office - Vacation time, Sick time and Paid Holidays
Employee referral program
plus much more!
#J-18808-Ljbffr
Responsibilities
Manage large amounts of inbound/outbound calls and chats in a timely, professional and efficient manner
Identify members’ needs, clarify information, research issues and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships with members and coworkers by going above and beyond
Contribute effectively to individual, department and organizational goals
Be positive and act as a team player within the department and the credit union
Assist all areas of the credit union, as needed
Follow Bank Secrecy Act (BSA) policies and procedures as they relate to this position
Other responsibilities as assigned
Qualifications
High School diploma required with Associates or Bachelor’s degree preferred
Previous experience in a customer support role/call center environment
Proven superior customer service skills including ability to cross-sell products and services
Strong phone and verbal communication skills, along with active listening
Good written/chat communication skills
Ability to multi-task, set priorities and manage time effectively
Team player with high attention to detail, accuracy and thoroughness
Hours & Work Schedule
40 hours/week
Monday through Friday, some Saturdays
Benefits
Health, dental and vision insurance
Health Savings/Flexible Spending accounts
401(k) and pension plan
Life insurance and supplemental insurance
Paid time off out of the office - Vacation time, Sick time and Paid Holidays
Employee referral program
plus much more!
#J-18808-Ljbffr