Tier II Help Desk Pro - 24x7 Remote IT Support

Aretec, Inc. is seeking a Help Desk Specialist II in Ashburn, VA to provide advanced Tier II technical support for the Customs and Border Protection Technology Service Desk. The role requires strong knowledge in Windows OS, Active Directory, and Microsoft Office 365, along with excellent problem-solving skills. A minimum of 2 years in technical support is required, with responsibilities including troubleshooting and ticket resolution. This full-time position supports a primarily remote work model with rotating shifts, including nights and weekends.
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