Administrative Coordinator
Because International, Nampa, ID, United States
Because International 501(c)(3) organization that exists to alleviate poverty by delivering products that impact lives. Our flagship product, The Shoe That Grows, is a patented shoe designed to expand five sizes, providing years of protection for children in need. We are a small, innovative team that punches above our weight by combining deep mission commitment with forward-thinking approaches to technology, systems, and operations. We believe poverty is a problem we can solve together.
About the role
Because International is looking for a versatile, dependable Administrative Coordinator who thrives on variety and takes pride in making everything around them run smoothly. This is a ground-floor, hands-on role that touches every part of our organization. You will be the connective tissue that keeps our small, mission-driven team moving efficiently. From shipping shoes to answering supporter calls to keeping the office stocked and organized, you will own the operational details that allow everyone else to focus on their highest value work.
This role reports directly to the CEO and offers unusually broad exposure to both the executive function and the inner workings of an innovative nonprofit. We are an AI-forward organization that actively invests in automation and technology to multiply our impact. Over time, this role will evolve as we implement new tools and systems, meaning the right person will grow alongside the organization and take on increasing responsibility.
What you'll do
Shipping and fulfillment
Manage all U.S. shipping, ensuring orders are fulfilled within two business days
Process, pack, and ship shoe and merchandise orders through Shopify
Manage carrier pickups and shipping logistics
Review and resolve refunded and unfulfilled orders in Shopify
Conduct monthly shoe inventory counts and quarterly merchandise inventory counts
Answer the main office phone line, screen and forward calls, and respond to voicemails within one business day
Monitor and respond to live chat inquiries during business hours, with the support of AI-assisted chat tools
Manage the info email inbox, responding within one business day and routing messages to the appropriate team members
Serve as a welcoming first point of contact for walk-in visitors and local order pickups
Office management
Keep office and shipping supplies stocked and organized
Check and distribute mail; manage outgoing mailings as needed
Coordinate office needs such as equipment, maintenance, and errands
Support team events, celebrations, and day-to-day office operations
Cross-functional administrative support
Print and prepare supporter letters, thank-you notes, and physical mailings in support of the Marketing and Relationship Management teams
Assist with tracking supporter feedback and organizing survey dataHelp prepare materials for campaigns, events, and donor communications as needed
Maintain and update internal SOPs and FAQs related to your areas of responsibility
Technology and process improvement
Learn and use AI tools, automation platforms, and internal systems as part of daily work
Help implement and maintain automated workflows that improve organizational efficiency
Identify opportunities to streamline repetitive tasks and bring ideas to the team
Adapt as the role evolves with new tools and technology over time
Who you are
A doer. You see what needs to happen and you make it happen without being asked.
Organized and reliable. You keep track of details across many kinds of work and follow through consistently.
A fast learner who is comfortable with technology. You do not need to be a tech expert, but you are curious, adaptable, and willing to learn new tools.
A warm, professional communicator. You represent the organization well on the phone, in email, and in person.
Comfortable with variety. Your day might include packing shoes, answering a donor call, troubleshooting an order, and restocking the office. That energizes you, not overwhelms you.
Humble and team-first. You understand that this role exists to make everyone else more effective, and you take pride in that.
Aligned with our mission. You care about the work Because International does and want to be part of it.
Full-time, 40 hours per week
Location: On-site at Because International offices in Nampa, Idaho
Department: Executive & Relationship Management
Reports to: Chief Executive Officer
Compensation: Salaried: $40,000–44,000 depending on experience
Physical requirements: Must be able to lift up to 50 lbs on a regular basis for shipping and inventory duties
#J-18808-Ljbffr
About the role
Because International is looking for a versatile, dependable Administrative Coordinator who thrives on variety and takes pride in making everything around them run smoothly. This is a ground-floor, hands-on role that touches every part of our organization. You will be the connective tissue that keeps our small, mission-driven team moving efficiently. From shipping shoes to answering supporter calls to keeping the office stocked and organized, you will own the operational details that allow everyone else to focus on their highest value work.
This role reports directly to the CEO and offers unusually broad exposure to both the executive function and the inner workings of an innovative nonprofit. We are an AI-forward organization that actively invests in automation and technology to multiply our impact. Over time, this role will evolve as we implement new tools and systems, meaning the right person will grow alongside the organization and take on increasing responsibility.
What you'll do
Shipping and fulfillment
Manage all U.S. shipping, ensuring orders are fulfilled within two business days
Process, pack, and ship shoe and merchandise orders through Shopify
Manage carrier pickups and shipping logistics
Review and resolve refunded and unfulfilled orders in Shopify
Conduct monthly shoe inventory counts and quarterly merchandise inventory counts
Answer the main office phone line, screen and forward calls, and respond to voicemails within one business day
Monitor and respond to live chat inquiries during business hours, with the support of AI-assisted chat tools
Manage the info email inbox, responding within one business day and routing messages to the appropriate team members
Serve as a welcoming first point of contact for walk-in visitors and local order pickups
Office management
Keep office and shipping supplies stocked and organized
Check and distribute mail; manage outgoing mailings as needed
Coordinate office needs such as equipment, maintenance, and errands
Support team events, celebrations, and day-to-day office operations
Cross-functional administrative support
Print and prepare supporter letters, thank-you notes, and physical mailings in support of the Marketing and Relationship Management teams
Assist with tracking supporter feedback and organizing survey dataHelp prepare materials for campaigns, events, and donor communications as needed
Maintain and update internal SOPs and FAQs related to your areas of responsibility
Technology and process improvement
Learn and use AI tools, automation platforms, and internal systems as part of daily work
Help implement and maintain automated workflows that improve organizational efficiency
Identify opportunities to streamline repetitive tasks and bring ideas to the team
Adapt as the role evolves with new tools and technology over time
Who you are
A doer. You see what needs to happen and you make it happen without being asked.
Organized and reliable. You keep track of details across many kinds of work and follow through consistently.
A fast learner who is comfortable with technology. You do not need to be a tech expert, but you are curious, adaptable, and willing to learn new tools.
A warm, professional communicator. You represent the organization well on the phone, in email, and in person.
Comfortable with variety. Your day might include packing shoes, answering a donor call, troubleshooting an order, and restocking the office. That energizes you, not overwhelms you.
Humble and team-first. You understand that this role exists to make everyone else more effective, and you take pride in that.
Aligned with our mission. You care about the work Because International does and want to be part of it.
Full-time, 40 hours per week
Location: On-site at Because International offices in Nampa, Idaho
Department: Executive & Relationship Management
Reports to: Chief Executive Officer
Compensation: Salaried: $40,000–44,000 depending on experience
Physical requirements: Must be able to lift up to 50 lbs on a regular basis for shipping and inventory duties
#J-18808-Ljbffr