Experience Guide/Front Desk Associate
The NOW, Jacksonville, FL, United States
Benefits
An environment where diversity is celebrated
A positive, empathetic, and supportive team and company
Team member discounts
Aesthetically inspiring work environment
Career growth opportunities
Competitive compensation + generous commissions
Employee discounts
Free food & snacks
Schedule / Expected Work Hours
Flexible hours, including evenings, weekends, holidays
Job Summary
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes greeting and assisting guests, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Responsibilities
Provide top-level service for guests and team members.
Warmly greet and check in guests.
Actively drive enhancement, membership, and gift card sales by passionately educating guests about services, memberships, and retail offerings.
Accurately book, edit, and cancel massage appointments.
Open and close the boutique each day according to standard operating procedures.
Resolve guest issues.
Ensure guest areas are maintained to standard.
Maintain a positive attitude and contribute toward a healthy & happy workplace.
Collaborate with the leadership team to ensure best practices and foster innovation.
Qualifications
Sales and service-related experience preferred.
Efficient, detail-oriented in a fast-paced environment.
Enthusiasm and excellent guest service skills.
Enjoy working with people, friendly and outgoing.
Problem-solving and troubleshooting skills.
Team player.
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An environment where diversity is celebrated
A positive, empathetic, and supportive team and company
Team member discounts
Aesthetically inspiring work environment
Career growth opportunities
Competitive compensation + generous commissions
Employee discounts
Free food & snacks
Schedule / Expected Work Hours
Flexible hours, including evenings, weekends, holidays
Job Summary
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes greeting and assisting guests, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Responsibilities
Provide top-level service for guests and team members.
Warmly greet and check in guests.
Actively drive enhancement, membership, and gift card sales by passionately educating guests about services, memberships, and retail offerings.
Accurately book, edit, and cancel massage appointments.
Open and close the boutique each day according to standard operating procedures.
Resolve guest issues.
Ensure guest areas are maintained to standard.
Maintain a positive attitude and contribute toward a healthy & happy workplace.
Collaborate with the leadership team to ensure best practices and foster innovation.
Qualifications
Sales and service-related experience preferred.
Efficient, detail-oriented in a fast-paced environment.
Enthusiasm and excellent guest service skills.
Enjoy working with people, friendly and outgoing.
Problem-solving and troubleshooting skills.
Team player.
#J-18808-Ljbffr