Service Mentor

Service Mentor
ABOUT US
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO
Provides oversight and instructions to newer, developing technicians. Maintains personal work-load while assisting & verifying service trainee work processes. Recommends alternative techniques and approaches to service & repair.

ESSENTIAL DUTIES & RESPONSIBILITIES
Evaluate & troubleshoot customer and company equipment for repairs.
Perform repairs or maintenance to customer or company equipment in a timely manner.
Research & interpret components, diagrams and systems for equipment repairs.
Respond to customer inquiries related to service.
Review, advise on & approve trainee progress and work performed.
Works independent of supervision on assigned tasks. Moves between projects as scheduling requires.
Uses personal and company tools/resources effectively.
Demonstrates troubleshooting aptitude by thinking through problems.
Completes reports, documentation, and other paperwork accurately and on time.
Performs tasks with highest level of quality.
Able to work a flexible schedule, including nights, weekends and on-call hours as required.
Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
May work in situations where hazards may be present
Other duties as assigned

WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred. High school diploma required, college and/or technical education preferred.
Seven or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on construction equipment, including Caterpillar, Deere, Case, Komatsu, etc. Candidates with limited equipment experience, but with strong engine experience will be considered.
Able to work a flexible schedule, including nights, weekends and on-call hours as required.
Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
Sense of urgency and self-initiative, and the personal drive for success.
Excellent communication skills.

EDUCATION & EXPERIENCE

Service Technician training and/or equipment service and maintenance training through accredited technical schools, dealerships or manufacturer factory training preferred. High school diploma required, college and/or technical education preferred.
Seven or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on equipment, including Caterpillar. Candidates with limited equipment experience, but with strong engine experience will be considered.

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES

Must be able to communicate via email effectively and efficiently (MS Outlook, Word, Excel, etc.)
Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software and/or technologies.
Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
Sense of urgency and self-initiative, and the personal drive for success.
Excellent communication skills.

WHAT'S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
THE BASICS

Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)

WHAT SETS US APART

Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Apply Now

Listing is current as of Apr 11, 2026 04:45 PM