Patient Services Representative, Adult Health
People's Community Clinic, Austin, TX, United States
Overview
The Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. PSRs work collaboratively with all internal and external customers in compliance with each of the PCC core values.
Location:
1101 Camino La Costa, Austin, Texas, 78752
Compensation: $17.00 - $19.25 hourly
per hour based on experience and qualifications
Responsibilities
Under the direction of the Operations Manager, this individual’s primary job responsibilities include:
Greet patients promptly upon their arrival at the clinic, utilizing excellent customer service
Complete the entire check-in process as patients arrive in a timely, efficient manner, and monitor daily appointment schedules
Thoroughly review and update patient demographics, consents, insurance, and income
Ensure the patient is screened by financial counselors if applicable
Anticipate needs associated with all same-day visits (i.e. registration, including insurance verification, is completed)
Maintain a well-organized work area
Complete the entire checkout process
Communicate effectively with back-office support staff and other departments
Function well as a team with the flexibility to adapt to daily changes in routine or assignments
Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
Manage late arriving patients per policy and no-show appointments as appropriate
Collect co-pay and accurately reconcile daily cash
Comply with all front office policies and procedures
Process medical records release requests
Comply with attendance and punctuality requirements
Equipment is turned on and is prepared for the workday at the start of the shift
Occasional overtime and/or weekend hours may be required
Qualifications
Education:
High school diploma/GED required
Some college preferred
Experience:
Two years of experience working in a physician’s office or healthcare facility
Experience with medical billing and/or collections preferred
Certificate/License:
None
Knowledge, Skills, and Abilities:
Bilingual in English/Spanish
Exceptional customer service skills
Ability to interact successfully with people from a variety of backgrounds and abilities
Basic computer literacy, including working with databases
Working knowledge of electronic medical records and practice management systems
Ability to multi-task in a high change environment
Our Benefits Include:
18 PTO days per year & 11 paid holidays
Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
Dental & Vision
Flexible Spending Accounts
Employer paid Life Insurance
Employer paid Short-Term and Long-Term Disability
Annual Training
403(b) with 5% employer matching
People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.
The Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. PSRs work collaboratively with all internal and external customers in compliance with each of the PCC core values.
Location:
1101 Camino La Costa, Austin, Texas, 78752
Compensation: $17.00 - $19.25 hourly
per hour based on experience and qualifications
Responsibilities
Under the direction of the Operations Manager, this individual’s primary job responsibilities include:
Greet patients promptly upon their arrival at the clinic, utilizing excellent customer service
Complete the entire check-in process as patients arrive in a timely, efficient manner, and monitor daily appointment schedules
Thoroughly review and update patient demographics, consents, insurance, and income
Ensure the patient is screened by financial counselors if applicable
Anticipate needs associated with all same-day visits (i.e. registration, including insurance verification, is completed)
Maintain a well-organized work area
Complete the entire checkout process
Communicate effectively with back-office support staff and other departments
Function well as a team with the flexibility to adapt to daily changes in routine or assignments
Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
Manage late arriving patients per policy and no-show appointments as appropriate
Collect co-pay and accurately reconcile daily cash
Comply with all front office policies and procedures
Process medical records release requests
Comply with attendance and punctuality requirements
Equipment is turned on and is prepared for the workday at the start of the shift
Occasional overtime and/or weekend hours may be required
Qualifications
Education:
High school diploma/GED required
Some college preferred
Experience:
Two years of experience working in a physician’s office or healthcare facility
Experience with medical billing and/or collections preferred
Certificate/License:
None
Knowledge, Skills, and Abilities:
Bilingual in English/Spanish
Exceptional customer service skills
Ability to interact successfully with people from a variety of backgrounds and abilities
Basic computer literacy, including working with databases
Working knowledge of electronic medical records and practice management systems
Ability to multi-task in a high change environment
Our Benefits Include:
18 PTO days per year & 11 paid holidays
Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
Dental & Vision
Flexible Spending Accounts
Employer paid Life Insurance
Employer paid Short-Term and Long-Term Disability
Annual Training
403(b) with 5% employer matching
People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.