Audiology Assistant - Santa Rosa, CA
CQ Partners, Santa Rosa, CA, United States
Audiology Clinical Assistant
Audiology Associates in Santa Rosa, CA is seeking to hire an Audiology Assistant to assist the audiologist. This is a full‑time position with room to grow. Prior Audiology/ENT or Medical Assistant experience is a plus.
Hearing Aid Related Tasks
Verify that the audiologist has reviewed the hearing aid program and confirm that patients pick up hearing aids and schedule fitting appointments as needed.
Perform hearing aid orientation, including basic care and use of the hearing aid (insertion, removal, adjusting volume, etc.).
Demonstrate and sell Assistive Listening Devices (ALDs), batteries, and other special products.
Receive and verify hearing aid orders, ensuring they are working correctly; program hearing aids to specifications in NOAH; enter serial numbers in CounselEAR; log date of receipt into patient charts; complete purchase agreements, fit forms, and fit case.
Verify hearing aid invoices, checking manufacturer invoices for correct charges, credit and warranties; copy invoices for billing to ensure payment; complete paperwork for returned hearing aids.
Perform sound check of hearing aids, verifying they are in working order.
Track used hearing aids available for purchase and any hearing aids available for loan.
Perform EAC, FIT, balance testing, or other appointments upon request of the audiologist.
Rooming Patients
Room patients according to procedure.
Select appropriate hearing aid cords and plug them in.
Clean rooms between patients, verify supplies in rooms, and clean penlight and Tympanometry equipment.
Shut down all equipment in booth room, hearing aid fitting room, lab and diagnostics room and verify all rooms are clean at the end of the day.
Administrative Support Duties
Send copies of audios and letters, including to new patients, ABR/VNG/APD Patients.
Perform support duties for FOS, including filing charts as needed.
Ensure audio and letters are sent to the Financial Controller/Biller when prior authorization is required for hearing aids.
Assist with training and mentoring externs.
Miscellaneous Duties
Verify all manufacturer software for NOAH and computers is up to date and current; set up weekly provider and staff meetings and create detailed instructions for other staff to follow if absent.
Perform front office/desk duties as needed.
Complete basic paperwork such as repair forms, purchase agreements, and warranty information, chart and Sycle documentation.
Maintain inventory of clinical supplies.
Assist customers with exchanges or returns as needed.
Provide excellent customer service and maintain good public relations.
Follow good safety and infection control protocols; adhere to HIPAA guidelines.
Conduct daily check‑ins with the audiologist to discuss weekly plan for patients.
Schedule CEU for the audiologist.
Maintain and track CEU.
Maintain and track license renewals and memberships.
What We Offer
Growth opportunities; training provided.
11 paid holidays; 120 hours PTO per year accrued. After 5 years of service, additional PTO offered.
Health insurance after 60 days: the practice will pay 90% of the employee's premium.
Dental and vision insurance – paid for by the employee.
Retirement plan after 1 year – we offer 401K, profit sharing, and cash balance plans.
#J-18808-Ljbffr
Audiology Associates in Santa Rosa, CA is seeking to hire an Audiology Assistant to assist the audiologist. This is a full‑time position with room to grow. Prior Audiology/ENT or Medical Assistant experience is a plus.
Hearing Aid Related Tasks
Verify that the audiologist has reviewed the hearing aid program and confirm that patients pick up hearing aids and schedule fitting appointments as needed.
Perform hearing aid orientation, including basic care and use of the hearing aid (insertion, removal, adjusting volume, etc.).
Demonstrate and sell Assistive Listening Devices (ALDs), batteries, and other special products.
Receive and verify hearing aid orders, ensuring they are working correctly; program hearing aids to specifications in NOAH; enter serial numbers in CounselEAR; log date of receipt into patient charts; complete purchase agreements, fit forms, and fit case.
Verify hearing aid invoices, checking manufacturer invoices for correct charges, credit and warranties; copy invoices for billing to ensure payment; complete paperwork for returned hearing aids.
Perform sound check of hearing aids, verifying they are in working order.
Track used hearing aids available for purchase and any hearing aids available for loan.
Perform EAC, FIT, balance testing, or other appointments upon request of the audiologist.
Rooming Patients
Room patients according to procedure.
Select appropriate hearing aid cords and plug them in.
Clean rooms between patients, verify supplies in rooms, and clean penlight and Tympanometry equipment.
Shut down all equipment in booth room, hearing aid fitting room, lab and diagnostics room and verify all rooms are clean at the end of the day.
Administrative Support Duties
Send copies of audios and letters, including to new patients, ABR/VNG/APD Patients.
Perform support duties for FOS, including filing charts as needed.
Ensure audio and letters are sent to the Financial Controller/Biller when prior authorization is required for hearing aids.
Assist with training and mentoring externs.
Miscellaneous Duties
Verify all manufacturer software for NOAH and computers is up to date and current; set up weekly provider and staff meetings and create detailed instructions for other staff to follow if absent.
Perform front office/desk duties as needed.
Complete basic paperwork such as repair forms, purchase agreements, and warranty information, chart and Sycle documentation.
Maintain inventory of clinical supplies.
Assist customers with exchanges or returns as needed.
Provide excellent customer service and maintain good public relations.
Follow good safety and infection control protocols; adhere to HIPAA guidelines.
Conduct daily check‑ins with the audiologist to discuss weekly plan for patients.
Schedule CEU for the audiologist.
Maintain and track CEU.
Maintain and track license renewals and memberships.
What We Offer
Growth opportunities; training provided.
11 paid holidays; 120 hours PTO per year accrued. After 5 years of service, additional PTO offered.
Health insurance after 60 days: the practice will pay 90% of the employee's premium.
Dental and vision insurance – paid for by the employee.
Retirement plan after 1 year – we offer 401K, profit sharing, and cash balance plans.
#J-18808-Ljbffr