PMD Talent Effectiveness Manager
Grant Thornton, Baltimore, MD, United States
Grant Thornton is seeking a PMD Talent Effectiveness Manager to join the team. The role is responsible for the end-to-end facilitation and operational delivery of the U.S. PMD (Partners/Managing Directors) performance management process, reporting to the Director, Global Talent Effectiveness.
Qualifications
A business‑minded talent effectiveness professional who excels at program and process management with impeccable planning, coordination, and follow‑through.
Operationally rigorous, detail‑accurate, and deadline‑reliable in a fast‑moving, matrixed environment.
Analytical, comfortable with metrics and translating data into clear decisions, timelines, and stakeholder guidance.
A concise, audience‑aware communicator who can write, edit, and sequence communications that drive clarity and action.
A strong collaborator across GTM, People & Culture, Tech/HRIS, SL Ops, and Quality teams; adept at role clarity and RACI management.
Comfortable and trust‑worthy with confidential information, sound judgment, and executive‑facing professionalism.
Ideal Candidate Will Possess
6–8 years of progressive experience in performance management, HR program management, PMO/operations, or organizational effectiveness (professional services experience a plus).
Hands‑on experience building and managing complex program plans (e.g., Smartsheet), SOPs, and process documentation.
Solid data and reporting skills (Excel, Power BI or similar) and experience supporting system data readiness with HRIS/Tech partners (e.g., Oracle workflow inputs/validations).
Proficiency with MS Office, SharePoint/Teams, and content maintenance on Canvas.
Strong written and verbal communication; experience drafting broad‑reach communications, FAQs, job aids, and leader talking points.
People management experience preferred.
Core Responsibilities
U.S. PMD Performance Process Facilitation
Build and own the annual calendar and execution plan for PMD expectation‑setting, mid‑year and year‑end performance cycles, including milestones, dependencies, risks, and cutovers.
Develop an operational playbook (SOPs, timelines, roles/RACI) and maintain a clean source of truth for all stakeholders.
Coordinate leader and participant briefings (slides, agendas, run of show) and align logistics with cross‑functional partners (e.g., People Experience, Internal Communications, and Service Line Operations).
Manage PMD support mailbox triage for related inquiries and ensure timely, accurate Q&A routing and closure.
PMD Scorecard Partnership
Partner with the office of the COO on the scorecard’s operationalization (confirm data definitions, timelines, and downstream process implications) while COO retains scorecard design/strategy ownership.
Coordinate with Oracle performance‑cycle data teams to ensure all data is prepared, verified, and delivered accurately and on time.
Track issue/risk logs tied to scorecard use (e.g., targets, sales crediting impacts, quality/lead integration points) and escalated with clear recommendations.
Communications, Training & Canvas Content
Translate annual updates to the PMD scorecard into clear enablement resources such as targeted communications, updated FAQs, revised guidance, and leader/evaluator explanations.
Develop annual PMD performance process communications and supporting materials (e.g., announcements, instructions, FAQs).
Maintain Canvas intranet pages for PMD program content, ensuring findability and version control.
Partner with the office of the COO to support Service Line/Quality teams with clarifying guidance where PMD scorecard measures intersect with SL quality standards or lead behaviors.
Data, Reporting & Insights
Generate and maintain PMD cycle reporting (participation, timeliness, exceptions, overall progress) and prepare summaries and insights for leaders.
Verify accuracy of all PMD-related data in systems (Oracle uploads, dashboards) and partner with Tech/HRIS/Analytics to resolve issues.
Synthesize trends, questions, and common pain points into actionable insights and change recommendations.
Governance, Documentation & Continuous Improvement
Maintain SOPs, RACI, and decision logs with version control.
Drive post‑performance cycle retrospectives and implement improvements.
Monitor external best practices in performance enablement and apply improvements.
People Leadership & Collaboration
Directly manage the INDUS based Global TE Senior Associate, set priorities, delegate tasks, and review output for accuracy.
Partner closely with Total Rewards to synchronize PMD performance and rewards timelines.
Enable and train HRBPs on core PMD processes.
Coordinate with Analytics and Finance for data and reporting support.
Act as business owner for PMD‑specific Oracle performance forms and define requirements.
The base salary range for this position in the firm’s Chicago, IL, Downers Grove, IL, Cleveland, OH, Minneapolis, MN, and Baltimore, MD offices only is between $112,000 and $168,000 per year.
Equal Opportunity Statement
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy‑related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, Grant Thornton provides reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation causes undue hardship. The policy applies to all aspects of employment, including the application process. To request accommodation, please contact HRHelp@us.gt.com.
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Qualifications
A business‑minded talent effectiveness professional who excels at program and process management with impeccable planning, coordination, and follow‑through.
Operationally rigorous, detail‑accurate, and deadline‑reliable in a fast‑moving, matrixed environment.
Analytical, comfortable with metrics and translating data into clear decisions, timelines, and stakeholder guidance.
A concise, audience‑aware communicator who can write, edit, and sequence communications that drive clarity and action.
A strong collaborator across GTM, People & Culture, Tech/HRIS, SL Ops, and Quality teams; adept at role clarity and RACI management.
Comfortable and trust‑worthy with confidential information, sound judgment, and executive‑facing professionalism.
Ideal Candidate Will Possess
6–8 years of progressive experience in performance management, HR program management, PMO/operations, or organizational effectiveness (professional services experience a plus).
Hands‑on experience building and managing complex program plans (e.g., Smartsheet), SOPs, and process documentation.
Solid data and reporting skills (Excel, Power BI or similar) and experience supporting system data readiness with HRIS/Tech partners (e.g., Oracle workflow inputs/validations).
Proficiency with MS Office, SharePoint/Teams, and content maintenance on Canvas.
Strong written and verbal communication; experience drafting broad‑reach communications, FAQs, job aids, and leader talking points.
People management experience preferred.
Core Responsibilities
U.S. PMD Performance Process Facilitation
Build and own the annual calendar and execution plan for PMD expectation‑setting, mid‑year and year‑end performance cycles, including milestones, dependencies, risks, and cutovers.
Develop an operational playbook (SOPs, timelines, roles/RACI) and maintain a clean source of truth for all stakeholders.
Coordinate leader and participant briefings (slides, agendas, run of show) and align logistics with cross‑functional partners (e.g., People Experience, Internal Communications, and Service Line Operations).
Manage PMD support mailbox triage for related inquiries and ensure timely, accurate Q&A routing and closure.
PMD Scorecard Partnership
Partner with the office of the COO on the scorecard’s operationalization (confirm data definitions, timelines, and downstream process implications) while COO retains scorecard design/strategy ownership.
Coordinate with Oracle performance‑cycle data teams to ensure all data is prepared, verified, and delivered accurately and on time.
Track issue/risk logs tied to scorecard use (e.g., targets, sales crediting impacts, quality/lead integration points) and escalated with clear recommendations.
Communications, Training & Canvas Content
Translate annual updates to the PMD scorecard into clear enablement resources such as targeted communications, updated FAQs, revised guidance, and leader/evaluator explanations.
Develop annual PMD performance process communications and supporting materials (e.g., announcements, instructions, FAQs).
Maintain Canvas intranet pages for PMD program content, ensuring findability and version control.
Partner with the office of the COO to support Service Line/Quality teams with clarifying guidance where PMD scorecard measures intersect with SL quality standards or lead behaviors.
Data, Reporting & Insights
Generate and maintain PMD cycle reporting (participation, timeliness, exceptions, overall progress) and prepare summaries and insights for leaders.
Verify accuracy of all PMD-related data in systems (Oracle uploads, dashboards) and partner with Tech/HRIS/Analytics to resolve issues.
Synthesize trends, questions, and common pain points into actionable insights and change recommendations.
Governance, Documentation & Continuous Improvement
Maintain SOPs, RACI, and decision logs with version control.
Drive post‑performance cycle retrospectives and implement improvements.
Monitor external best practices in performance enablement and apply improvements.
People Leadership & Collaboration
Directly manage the INDUS based Global TE Senior Associate, set priorities, delegate tasks, and review output for accuracy.
Partner closely with Total Rewards to synchronize PMD performance and rewards timelines.
Enable and train HRBPs on core PMD processes.
Coordinate with Analytics and Finance for data and reporting support.
Act as business owner for PMD‑specific Oracle performance forms and define requirements.
The base salary range for this position in the firm’s Chicago, IL, Downers Grove, IL, Cleveland, OH, Minneapolis, MN, and Baltimore, MD offices only is between $112,000 and $168,000 per year.
Equal Opportunity Statement
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy‑related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, Grant Thornton provides reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation causes undue hardship. The policy applies to all aspects of employment, including the application process. To request accommodation, please contact HRHelp@us.gt.com.
#J-18808-Ljbffr