GVRA IT Support Specialist
Expedite Talent Solutions, Tucker, GA, United States
Short Description
Under general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end‑user problems. Analyzes and designs software modifications to meet users' needs. May develop/conduct training.
Complete Description
Under general supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end‑user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides customer support in the maintenance of systems.
Provides ongoing operational and user assistance to address application problems, provides on‑call application support and assists users with application operations.
Provides technical support in the operation and use of application software systems.
Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur.
Develops materials and methods to be used in training others in the use of various hardware and software.
Installs and/or upgrades software on PCs as instructed.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies
Customer Service
Teamwork and Cooperation
Accountability
Results Orientation
Judgment and Decision Making
Required Education and Experience
High school diploma or GED and six months of education or experience in information security, privacy, system
etwork administration and support, or application development. Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Preferred Education and Experience
Preference will be given to applicants who, in addition to meeting the required education and experience, possess one or more of the following:
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Working Conditions
Incumbents working in this job perform duties in an office setting. This is a 40‑hour workweek requirement. The position may involve managing a high‑volume workload and demands a high level of accuracy while working with deadlines. Regular attendance is an important part of being successful in this position. Reasonable accommodations can be made available to qualified individuals upon request.
Position Type and Expected Hours of Work
This is a full‑time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.
Travel
Travel is primarily local during the business day, although some out‑of‑area and overnight travel may be expected.
Additional Eligibility Qualifications
None required for this position.
Work Authorization/Security Clearance
As a condition of employment with Georgia Vocational Rehabilitation Agency, you must successfully complete a mandatory federal and national background check, pre‑employment testing, and additional checks required for your job.
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Under general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end‑user problems. Analyzes and designs software modifications to meet users' needs. May develop/conduct training.
Complete Description
Under general supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end‑user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides customer support in the maintenance of systems.
Provides ongoing operational and user assistance to address application problems, provides on‑call application support and assists users with application operations.
Provides technical support in the operation and use of application software systems.
Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur.
Develops materials and methods to be used in training others in the use of various hardware and software.
Installs and/or upgrades software on PCs as instructed.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies
Customer Service
Teamwork and Cooperation
Accountability
Results Orientation
Judgment and Decision Making
Required Education and Experience
High school diploma or GED and six months of education or experience in information security, privacy, system
etwork administration and support, or application development. Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Preferred Education and Experience
Preference will be given to applicants who, in addition to meeting the required education and experience, possess one or more of the following:
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Working Conditions
Incumbents working in this job perform duties in an office setting. This is a 40‑hour workweek requirement. The position may involve managing a high‑volume workload and demands a high level of accuracy while working with deadlines. Regular attendance is an important part of being successful in this position. Reasonable accommodations can be made available to qualified individuals upon request.
Position Type and Expected Hours of Work
This is a full‑time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.
Travel
Travel is primarily local during the business day, although some out‑of‑area and overnight travel may be expected.
Additional Eligibility Qualifications
None required for this position.
Work Authorization/Security Clearance
As a condition of employment with Georgia Vocational Rehabilitation Agency, you must successfully complete a mandatory federal and national background check, pre‑employment testing, and additional checks required for your job.
#J-18808-Ljbffr