Account Manager - Valet & Parking Services - Mass General Hospital

Towne Park - - Responsibilities: Oversee one Towne Park account and drive financial, guest/patient satisfaction, and client satisfaction metrics; Manage scheduling, overtime, payroll, and timekeeping for associates; Develop and maintain relationships with the client's staff and ensure regular communication; Forecast labor resources and plan for seasonal variances to ensure proper staffing; Train and coach staff; conduct performance appraisals and provide feedback and development opportunities