Front Desk-Customer Service Administrator
HME, Earth City, MO, United States
As an independent subsidiary of HME, CE provides repairs for all brands of drive thru equipment nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE’s culture is employee-focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do. At CE you will have the opportunity to learn and grow while developing our future products. Come join our team!
Front Desk-Customer Service Administrator
What You Will Do In The Position
Customer Service Administration:
Maintain CS schedule and coordinate team coverage
Assist with daily MDI Data
Assist with KPI monitoring
Receptionist:
Present a pleasant and welcoming demeanor to all internal and external customers
Assist in the coordination of employee events
Clean kitchen fridge weekly
Clean and prep coffee station for following day
Greet and welcome guests
Answer incoming calls, assist customers with their needs, or re‑direct as necessary
Facilitate customer equipment drop offs and pickups
Order Processing/Clerical
Process sales orders received via phone and email
Retrieve and reply to voicemails, and/or redirect as needed
Assist with emailing customers sales order and invoice information
Perform customer account maintenance
Provide clerical support as needed
Process incoming and outgoing mail
Prepare and process special customer mailings as directed
Perform all other job duties as assigned
What You Will Need To Succeed
Effective, clear communication and customer skills
Attention to detail
Excellent grammar skills
Accurate data entry skills
Ability to follow processes and procedures accurately
Computer proficiency with an emphasis on Microsoft Office products
Experience with ERP software applications a plus. (CE uses Microsoft Dynamics AX)
Flexibility to changing responsibilities
2+ years Related Experience
High School Diploma - Required
Travel: 0%
The posted pay range, $17 - $21.01/hr, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.
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Front Desk-Customer Service Administrator
What You Will Do In The Position
Customer Service Administration:
Maintain CS schedule and coordinate team coverage
Assist with daily MDI Data
Assist with KPI monitoring
Receptionist:
Present a pleasant and welcoming demeanor to all internal and external customers
Assist in the coordination of employee events
Clean kitchen fridge weekly
Clean and prep coffee station for following day
Greet and welcome guests
Answer incoming calls, assist customers with their needs, or re‑direct as necessary
Facilitate customer equipment drop offs and pickups
Order Processing/Clerical
Process sales orders received via phone and email
Retrieve and reply to voicemails, and/or redirect as needed
Assist with emailing customers sales order and invoice information
Perform customer account maintenance
Provide clerical support as needed
Process incoming and outgoing mail
Prepare and process special customer mailings as directed
Perform all other job duties as assigned
What You Will Need To Succeed
Effective, clear communication and customer skills
Attention to detail
Excellent grammar skills
Accurate data entry skills
Ability to follow processes and procedures accurately
Computer proficiency with an emphasis on Microsoft Office products
Experience with ERP software applications a plus. (CE uses Microsoft Dynamics AX)
Flexibility to changing responsibilities
2+ years Related Experience
High School Diploma - Required
Travel: 0%
The posted pay range, $17 - $21.01/hr, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.
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