Front Desk Associate
Pratum Co, Baltimore, MD, United States
Front Desk/Security - Part Time
You will be the initial point of contact, focusing on general front desk duties within a property management setting, such as handling phones, emails, scheduling appointments, assisting with administrative tasks, provdesupport to the property management team, handling resident applications, managing maintenance tickets, maintaining security andassist with various community projects
Multiple openings
Essential Duties and Responsibilities
Answer the phone and accurately transfer calls or take detailed messages
Perform all levels of customer service with owners, guests and vendors including prospective resident needs, basic resident questions/concerns, parking information and community policies
Ensuring the lobby area, front entrance, entryway and other common areas are clean and organized at all times
Ability to address upset or distraught customers and determine their specific needs in order to communicate an effective solution or seek the appropriate team member for assistance
Administrative office functions as determined by the company, including, but not limited to, identifying office supply needs and purchasing, office cleanliness, making copies, etc
Ensure proper distribution of resident notices
Accept and enter maintenance service requests from residents and employees, provide status updates and follow up with appropriate team members for assistance
Other duties as assigned
Job Requirements
Candidates must be detail and customer service oriented
Must have Energy, great customer service skills, and professionalism
Must be able to multitask and use a multi-line telephone system
Excellent interpersonal skills in person and by phone and email, with high professionalism
Successful candidates will exhibit a demonstrable passion for high quality results and a can-do attitude
Computer skills (microsoft), Excellent planning & Organizatioonal skills
Great communication-verbal and written skills. (Bilingual in spanish a plus)
Must be able to work a flexible schedule, including weekends
Benefits
Medical, Dental & Vision
Prescription Drug Program
Paid Vacation & Holiday
Paid Personal/ Sick Leave
Company Paid Life Insurance
Company Paid AD& D Insurance
Company Paid Short- Term
Company Paid Long-term Disability
Supplemental Life Insurance
Dependent Supplemental Life Insurance
Educational Assistance
Financial Planning
Retirement Savings Plan with company matching
Company outings and events
This role is non-exempt and has an anticipated annual pay rate of $15 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer. Pratum Company is a growing company that is looking for talented professionals who want to be part of a strong team focused on providing superior management services to our residents and owners. If you share our desire to be the best for our residents and communities, then you belong with Us.
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You will be the initial point of contact, focusing on general front desk duties within a property management setting, such as handling phones, emails, scheduling appointments, assisting with administrative tasks, provdesupport to the property management team, handling resident applications, managing maintenance tickets, maintaining security andassist with various community projects
Multiple openings
Essential Duties and Responsibilities
Answer the phone and accurately transfer calls or take detailed messages
Perform all levels of customer service with owners, guests and vendors including prospective resident needs, basic resident questions/concerns, parking information and community policies
Ensuring the lobby area, front entrance, entryway and other common areas are clean and organized at all times
Ability to address upset or distraught customers and determine their specific needs in order to communicate an effective solution or seek the appropriate team member for assistance
Administrative office functions as determined by the company, including, but not limited to, identifying office supply needs and purchasing, office cleanliness, making copies, etc
Ensure proper distribution of resident notices
Accept and enter maintenance service requests from residents and employees, provide status updates and follow up with appropriate team members for assistance
Other duties as assigned
Job Requirements
Candidates must be detail and customer service oriented
Must have Energy, great customer service skills, and professionalism
Must be able to multitask and use a multi-line telephone system
Excellent interpersonal skills in person and by phone and email, with high professionalism
Successful candidates will exhibit a demonstrable passion for high quality results and a can-do attitude
Computer skills (microsoft), Excellent planning & Organizatioonal skills
Great communication-verbal and written skills. (Bilingual in spanish a plus)
Must be able to work a flexible schedule, including weekends
Benefits
Medical, Dental & Vision
Prescription Drug Program
Paid Vacation & Holiday
Paid Personal/ Sick Leave
Company Paid Life Insurance
Company Paid AD& D Insurance
Company Paid Short- Term
Company Paid Long-term Disability
Supplemental Life Insurance
Dependent Supplemental Life Insurance
Educational Assistance
Financial Planning
Retirement Savings Plan with company matching
Company outings and events
This role is non-exempt and has an anticipated annual pay rate of $15 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer. Pratum Company is a growing company that is looking for talented professionals who want to be part of a strong team focused on providing superior management services to our residents and owners. If you share our desire to be the best for our residents and communities, then you belong with Us.
#J-18808-Ljbffr