Surgery Clinic Office Assistant
Neosho Memorial Regional Medical Center, Chanute, KS, United States
QUALIFICATIONS
The Office Assistant possesses knowledge in the scheduling and registration of provider appointments, can coordinate all appointments to work in conjunction with the provider’s schedules, and demonstrates exemplary telephone etiquette and customer service skills while performing all patient reception duties. The Office Assistant documents as required by department, maintain established departmental policies and procedures, safety, environmental and infection prevention standards, and gives courteous care with respect to patient rights and privacy. This position will float to all hospital-owned clinics as needed.
Perform other duties as requested or assigned.
EDUCATION / EXPERIENCE
High School Diploma or General Equivalency Degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE ABILITY
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. area, circumference and volume.
Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of word processing, Internet, contact management systems, and spreadsheet software.
ESSENTIAL SKILLS
Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service, responds to requests for service and assistance; meets commitments.
Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations and listens and gets clarification and responds well to questions.
Written Communication – Writes clearly and informatively, edits work for spelling and grammar and is able to read and interpret written information.
Quality Management – Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Diversity – Demonstrates knowledge of EEO policy and shows respect and sensitivity for cultural differences.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.
Adaptability – Adapts to changes in the work environment; changes approach or method to best fit the situation and can deal with frequent changes, delays, or unexpected events.
Attendance / Punctuality – Is consistently at work and on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
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The Office Assistant possesses knowledge in the scheduling and registration of provider appointments, can coordinate all appointments to work in conjunction with the provider’s schedules, and demonstrates exemplary telephone etiquette and customer service skills while performing all patient reception duties. The Office Assistant documents as required by department, maintain established departmental policies and procedures, safety, environmental and infection prevention standards, and gives courteous care with respect to patient rights and privacy. This position will float to all hospital-owned clinics as needed.
Perform other duties as requested or assigned.
EDUCATION / EXPERIENCE
High School Diploma or General Equivalency Degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE ABILITY
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. area, circumference and volume.
Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of word processing, Internet, contact management systems, and spreadsheet software.
ESSENTIAL SKILLS
Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service, responds to requests for service and assistance; meets commitments.
Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations and listens and gets clarification and responds well to questions.
Written Communication – Writes clearly and informatively, edits work for spelling and grammar and is able to read and interpret written information.
Quality Management – Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Diversity – Demonstrates knowledge of EEO policy and shows respect and sensitivity for cultural differences.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.
Adaptability – Adapts to changes in the work environment; changes approach or method to best fit the situation and can deal with frequent changes, delays, or unexpected events.
Attendance / Punctuality – Is consistently at work and on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
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