FT Front Desk Clerk
United Surgical Partners, Southaven, MS, United States
Front Desk Clerk
Gastro One is a leading gastrointestinal surgery center in Southaven, MS, dedicated to providing exceptional care and service to our patients. We pride ourselves on our team of professionals who are committed to excellence in gastrointestinal health. Join us and be part of a dynamic team that makes a difference every day.
Position Summary
The Front Desk Clerk serves as the first point of contact for patients and visitors, playing a critical role in delivering a positive patient experience. This position is responsible for greeting patients, managing check-in and check-out processes, handling scheduling, and supporting daily front desk operations in a fast-paced clinical environment.
Key Responsibilities
Greet patients and visitors in a courteous, professional, and compassionate manner
Register patients and verify demographic, insurance, and billing information
Schedule, reschedule, and confirm appointments
Collect co-pays and process payments as required
Answer incoming phone calls and respond to patient inquiries accurately and efficiently
Maintain patient records in accordance with HIPAA and company policies
Coordinate with clinical staff to ensure smooth patient flow
Monitor waiting areas and keep front desk areas organized and professional
Assist with administrative tasks and other duties as assigned
Qualifications & Requirements
High school diploma or equivalent required
Previous experience in a medical front desk or healthcare setting preferred
Strong customer service and communication skills
Ability to multitask and work efficiently in a fast-paced environment
Basic computer skills and familiarity with electronic medical records (EMR) systems preferred
Professional appearance and demeanor
Strong attention to detail and organizational skills
Demonstrated longevity and stability in prior roles
Work Schedule
Monday–Friday, 7:00 a.m. – 3:30 p.m.
One Saturday per month as scheduled
What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:
Medical, dental, vision, and prescription coverage
Life and AD&D coverage
Availability of short- and long-term disability
Flexible financial benefits including FSAs and HSAs
401(k) and access to retirement planning
Paid holidays and vacation
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
#USP-123
#LI-KB3
Required Skills
Required Experience
Gastro One is a leading gastrointestinal surgery center in Southaven, MS, dedicated to providing exceptional care and service to our patients. We pride ourselves on our team of professionals who are committed to excellence in gastrointestinal health. Join us and be part of a dynamic team that makes a difference every day.
Position Summary
The Front Desk Clerk serves as the first point of contact for patients and visitors, playing a critical role in delivering a positive patient experience. This position is responsible for greeting patients, managing check-in and check-out processes, handling scheduling, and supporting daily front desk operations in a fast-paced clinical environment.
Key Responsibilities
Greet patients and visitors in a courteous, professional, and compassionate manner
Register patients and verify demographic, insurance, and billing information
Schedule, reschedule, and confirm appointments
Collect co-pays and process payments as required
Answer incoming phone calls and respond to patient inquiries accurately and efficiently
Maintain patient records in accordance with HIPAA and company policies
Coordinate with clinical staff to ensure smooth patient flow
Monitor waiting areas and keep front desk areas organized and professional
Assist with administrative tasks and other duties as assigned
Qualifications & Requirements
High school diploma or equivalent required
Previous experience in a medical front desk or healthcare setting preferred
Strong customer service and communication skills
Ability to multitask and work efficiently in a fast-paced environment
Basic computer skills and familiarity with electronic medical records (EMR) systems preferred
Professional appearance and demeanor
Strong attention to detail and organizational skills
Demonstrated longevity and stability in prior roles
Work Schedule
Monday–Friday, 7:00 a.m. – 3:30 p.m.
One Saturday per month as scheduled
What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:
Medical, dental, vision, and prescription coverage
Life and AD&D coverage
Availability of short- and long-term disability
Flexible financial benefits including FSAs and HSAs
401(k) and access to retirement planning
Paid holidays and vacation
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
#USP-123
#LI-KB3
Required Skills
Required Experience