Enterprise Tech Support

An elite Chicago trading firm is seeking a Technology Support Engineer to join their team. You'll support the technology employees rely on every day, balancing a smooth user experience with reliable, well‑managed systems. The ideal candidate combines strong technical fundamentals with a service‑driven, proactive approach.

Responsibilities

Provide first‑line support for IT issues and requests, resolving incidents quickly and effectively

Build positive, trusted relationships with employees and stakeholders

Manage the full user IT lifecycle, including onboarding, role changes, and offboarding

Monitor systems, identify common issues, and implement preventative improvements

Standardise support processes and expand self‑service documentation

Support security controls, audits, and compliance requirements

Contribute to projects that improve workplace technology and user experience

Support endpoints, peripherals, meeting rooms, and office technology needs

Evaluate and recommend user‑facing tools in partnership with broader IT teams

Qualifications Required

Strong experience supporting Windows environments, Active Directory, and endpoint devices

Hands‑on experience with SCCM, Intune, and collaboration tools

Working knowledge of virtualization, backups, storage, and basic networking

1+ years in enterprise end‑user support

Clear communication skills and a customer‑focused mindset

Nice to have

Scripting, patching, email or MDM administration

Exposure to Linux, Python, or SQL

Deeper Windows Server, networking, or certification background

This is an onsite position in the firms Chicago office.

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