Tier 1 Help Desk Technician: IT Support & Identity Access

StevenDouglas is looking for a Help Desk Technician – Tier 1 to provide first-level technical support in Boca Raton, Florida. The role involves troubleshooting hardware, software, and network issues, supporting identity management using Microsoft Entra ID, and assisting with basic Microsoft Azure tasks. Candidates should have a high school diploma and up to two years of support experience. This position requires strong problem-solving and communication skills, as well as familiarity with ticketing systems.
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