Network Engineer Regional
5x5 Telecom, Pasadena, CA, United States
Job Description
Join Our Team as a Regional Network Engineer (Field & Operations) in Pasadena, CA
Who We Are:
At 5x5 Telecom, we’re all about shaking things up in the telecom world. We’re a dynamic team with a proven track record of execution, delivering enterprise internet, VoIP, and managed services that outperform the competition. With millions of annual users, we’re the only carrier with full redundancy across all on-net projects, resulting in less downtime and lightning-fast installs (1–2 days).
The Role: Be the Backbone of Business Connectivity
Are you a hands‑on technical expert who thrives in a fast‑paced environment? Do you enjoy solving real‑world network challenges and keeping systems running at peak performance? If you bring network and telecom field support experience, strong troubleshooting skills, and the ability to think on your feet, this role gives you the opportunity to make an immediate impact.
Position Overview
Reporting directly to the Director of Network Operations, this role is built for someone who likes being in the middle of the action. You’ll keep networks running, fix what breaks, and help build what’s next across both fiber and microwave infrastructure. Some days you’ll be deep in troubleshooting; other days you’ll be on a rooftop bringing a new site online. This is not a desk‑only role. It’s for someone who understands how networks operate in the real world. CCNP or equivalent experience is strongly preferred.
Core Responsibilities - What You’ll Be Doing
Handle day‑to‑day network issues, alerts, and customer problems
Act as a Tier 2 escalation point for complex issues
Drive root cause resolution, not just quick fixes
Provide after‑hours and weekend support as needed
Participate in an on‑call rotation for network incidents
Build and Deploy
Install and deploy routers, switches, microwave radios, and wireless equipment
Work with Cisco, Ubiquiti, and similar platforms
Travel to sites, including rooftops and elevated environments
Run and test fiber and copper to ensure performance and reliability
Own the Wireless Side
Deploy and align ISP‑grade microwave backhaul links
Troubleshoot RF issues including interference and signal degradation
Maintain stable, high‑performance wireless connectivity
Make It Better
Support upgrades, expansions, and infrastructure improvements
Maintain accurate documentation and configurations
Identify recurring issues and implement long‑term fixes
Support and Communicate
Respond to tickets, calls, and emails promptly
Troubleshoot hardware, software, and network issues
Provide basic end‑user support and training when needed
Maintain internal knowledge base documentation
Collaborate with internal teams to resolve complex issues
Communicate clearly with stakeholders on status and resolution
Collaboration and Communication
Work closely with IT teams to address cross‑functional technical challenges and improve overall service quality.
Communicate clearly and professionally with users and leadership, keeping stakeholders informed on issue resolution and project updates.
Qualifications - What You Bring
5–7 years of experience in network engineering, telecom, or ISP environments
Strong hands‑on experience with routing, switching, and troubleshooting
Required: Real‑world experience with ISP or carrier‑grade microwave radio systems (installation, alignment, troubleshooting, and maintenance)
Experience with Cambium, Ubiquiti airFiber, Siklu, or similar platforms preferred
Comfortable working both in the field and in technical troubleshooting environments
Ability to take ownership and drive issues to resolution
Physical Reality of the Job
Ability to lift up to 75 lbs
Comfortable working at heights and on ladders
Willingness to perform hands‑on installation work
Will drive own or company vehicles
Other Must‑Haves
Reliable transportation and willingness to travel to sites
VoIP experience is a plus
Education
Bachelors degree in a related field or equivalent professional experience.
Why You’ll Succeed in This Role
IIf you enjoy solving real problems, working on real infrastructure, and seeing the direct impact of your work, this role fits. If you’re looking for a quiet desk job, this isn’t it. This position is built for a resourceful engineer who is just as comfortable in a server room as on a rooftop, with a focus on keeping networks running smoothly and customers satisfied.
Why 5x5?
We’re a fast‑growing, execution‑focused company offering competitive compensation, incentives, full benefits (health, dental, vision), 401k matching, PTO, parking, gym access, and cell reimbursement.
#J-18808-Ljbffr
Join Our Team as a Regional Network Engineer (Field & Operations) in Pasadena, CA
Who We Are:
At 5x5 Telecom, we’re all about shaking things up in the telecom world. We’re a dynamic team with a proven track record of execution, delivering enterprise internet, VoIP, and managed services that outperform the competition. With millions of annual users, we’re the only carrier with full redundancy across all on-net projects, resulting in less downtime and lightning-fast installs (1–2 days).
The Role: Be the Backbone of Business Connectivity
Are you a hands‑on technical expert who thrives in a fast‑paced environment? Do you enjoy solving real‑world network challenges and keeping systems running at peak performance? If you bring network and telecom field support experience, strong troubleshooting skills, and the ability to think on your feet, this role gives you the opportunity to make an immediate impact.
Position Overview
Reporting directly to the Director of Network Operations, this role is built for someone who likes being in the middle of the action. You’ll keep networks running, fix what breaks, and help build what’s next across both fiber and microwave infrastructure. Some days you’ll be deep in troubleshooting; other days you’ll be on a rooftop bringing a new site online. This is not a desk‑only role. It’s for someone who understands how networks operate in the real world. CCNP or equivalent experience is strongly preferred.
Core Responsibilities - What You’ll Be Doing
Handle day‑to‑day network issues, alerts, and customer problems
Act as a Tier 2 escalation point for complex issues
Drive root cause resolution, not just quick fixes
Provide after‑hours and weekend support as needed
Participate in an on‑call rotation for network incidents
Build and Deploy
Install and deploy routers, switches, microwave radios, and wireless equipment
Work with Cisco, Ubiquiti, and similar platforms
Travel to sites, including rooftops and elevated environments
Run and test fiber and copper to ensure performance and reliability
Own the Wireless Side
Deploy and align ISP‑grade microwave backhaul links
Troubleshoot RF issues including interference and signal degradation
Maintain stable, high‑performance wireless connectivity
Make It Better
Support upgrades, expansions, and infrastructure improvements
Maintain accurate documentation and configurations
Identify recurring issues and implement long‑term fixes
Support and Communicate
Respond to tickets, calls, and emails promptly
Troubleshoot hardware, software, and network issues
Provide basic end‑user support and training when needed
Maintain internal knowledge base documentation
Collaborate with internal teams to resolve complex issues
Communicate clearly with stakeholders on status and resolution
Collaboration and Communication
Work closely with IT teams to address cross‑functional technical challenges and improve overall service quality.
Communicate clearly and professionally with users and leadership, keeping stakeholders informed on issue resolution and project updates.
Qualifications - What You Bring
5–7 years of experience in network engineering, telecom, or ISP environments
Strong hands‑on experience with routing, switching, and troubleshooting
Required: Real‑world experience with ISP or carrier‑grade microwave radio systems (installation, alignment, troubleshooting, and maintenance)
Experience with Cambium, Ubiquiti airFiber, Siklu, or similar platforms preferred
Comfortable working both in the field and in technical troubleshooting environments
Ability to take ownership and drive issues to resolution
Physical Reality of the Job
Ability to lift up to 75 lbs
Comfortable working at heights and on ladders
Willingness to perform hands‑on installation work
Will drive own or company vehicles
Other Must‑Haves
Reliable transportation and willingness to travel to sites
VoIP experience is a plus
Education
Bachelors degree in a related field or equivalent professional experience.
Why You’ll Succeed in This Role
IIf you enjoy solving real problems, working on real infrastructure, and seeing the direct impact of your work, this role fits. If you’re looking for a quiet desk job, this isn’t it. This position is built for a resourceful engineer who is just as comfortable in a server room as on a rooftop, with a focus on keeping networks running smoothly and customers satisfied.
Why 5x5?
We’re a fast‑growing, execution‑focused company offering competitive compensation, incentives, full benefits (health, dental, vision), 401k matching, PTO, parking, gym access, and cell reimbursement.
#J-18808-Ljbffr