Manager Loan Support - ON SITE

**Benefits:*** Competitive compensation.* Medical, Dental and Vision coverage.* Paid time off.* 401K contributory plan with company match.* The opportunity to become involved in community outreach.* Supervise, coach, and develop Processing and Branch Liaison and staff* Establish clear performance expectations and conduct regular performance evaluations* Provide ongoing training and mentorship, including development of underwriting knowledge to support deal structuring and member conversations* Foster a collaborative, service-oriented team culture aligned with organizational values* Ensure all loans are processed and closed in accordance with underwriting decisions, policies, and regulatory requirements* Perform quality control reviews to mitigate risk and ensure documentation integrity* Partner with underwriting to resolve complex or escalated loan scenarios, including structuring counter-offers or alternative solutions* Oversee Branch Liaison function to ensure strong communication between branches, underwriting, and operations* Support escalations from branches and members, ensuring timely resolution and a positive member experience* Provide guidance to Branch Liaisons on loan scenarios, policy interpretation, and deal structuring* Identify and implement process improvements to enhance efficiency, reduce cycle times, and improve member experience* Collaborate with cross-functional teams to streamline workflows and optimize systems utilization* Track and report on key performance metrics, identifying trends and opportunities for improvement* Ensure adherence to all internal policies, procedures, and regulatory requirements* Stay current on lending regulations and ensure team compliance* Support internal and external audits by providing documentation and addressing findings as needed* Degree in Business, Finance, or related field preferred, or equivalent work experience* 5+ years of consumer or residential lending experience, including processing, closing, or underwriting* 2+ years of leadership or supervisory experience preferred* Strong understanding of consumer and home equity lending processes, underwriting guidelines, and loan documentation* Ability to analyze and resolve complex loan scenarios* Proven leadership, coaching, and team development skills* Excellent organizational and time management abilities* Strong communication and interpersonal skills, with the ability to collaborate across departments* Detail-oriented with a focus on accuracy and compliance* Proficiency in loan origination systems and related technology
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