Resident Services Coordinator - Woodberry

**Resident Services Coordinator – Where service, care, and resident experience come together***Be the heart of connection and care, helping residents enjoy life to the fullest through personalised services and meaningful support.****Permanent part‐time | Monday–Friday (6 hours a day) | Woodberry Residential Care Home, Winston Hills*****Your opportunity**At Anglicare, every moment matters — and as a **Resident Services Coordinator**, you’ll play a key role in making those moments meaningful. You’ll be the first point of contact for residents, families, and supporters, creating a welcoming, professional, and supportive experience every day.In this role, you’ll coordinate **Higher Everyday Living services (Everyday Plus)** within our Residential Care Home, ensuring residents have access to services that reflect their individual preferences and needs. Blending compassion with strong organisation, you’ll support residents and staff with confidence while working closely with site leaders to continuously improve services and outcomes.**Key responsibilities include:*** Acting as the first point of contact for residents, families, and visitors* Coordinating Higher Everyday Living (Everyday Plus) services on site* Guiding residents through service selection, agreements, and changes* Managing bookings, service delivery, invoicing, and reporting* Serving as the subject matter expert for Everyday Plus systems and processes* Responding to enquiries and resolving issues with professionalism and empathy* Supporting compliance, documentation, and continuous improvement* Collaborating with site leaders to refine services and identify new opportunitiesThis is a hands‐on, people‐focused role for someone who enjoys building relationships, creating positive experiences, and making a genuine difference in the lives of residents.**What you’ll bring*** Proven experience in customer service, hospitality, or residential aged care, with a strong resident-first mindset* Exceptional communication and relationship-building skills, with the ability to engage confidently with residents, families, staff, and external stakeholders* Strong organisational and coordination skills, managing agreements, bookings, service delivery, feedback, invoicing, and reporting with care and precision* A proactive problem-solver, comfortable handling enquiries and complaints and escalating appropriately when required* Confidence using systems and databases, with the ability to act as a Subject Matter Expert for Higher Everyday Living IT systems* Commitment to delivering a high-quality resident experience, informed by feedback, consumer insights, and aged care trends* Understanding of compliance, privacy, and aged care standards, with a commitment to safety, continuous improvement, and best practice* A collaborative approach, contributing ideas, insights, and operational support to enhance services and drive innovationWe provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.On top of that, here are just some of the tangible benefits you will enjoy in a career with us:* Flexible work options to get the most out of work and life* Increase your take-home pay with salary packaging* Ongoing professional development and leadership training to advance your career* Exclusive discounts to over 400 retailers* Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your familyTo apply for this role, please click the ‘Apply’ button. All applicants will receive a response.Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.Application Close Date: May 22, 2026# **Your rewards and benefits**We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally.Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life.We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family.**Employee Referral Program**Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role!

Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service.
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