Specialist, Education Knowledge Management

## Specialist, Education Knowledge Management**Specialist, Education & Knowledge Management***At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of* *each individual* *increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.***About the role:**At CHANEL, Client Care plays a critical role in delivering a personalized, elevated luxury experience at scale. The Education & Knowledge Specialist is a foundational, highly hands-on position focused on directly creating, executing, and delivering core education, onboarding, and knowledge frameworks that drive advisor readiness, consistency, and long-term scalability.This individual contributor role is ideal for someone who thrives on being deeply involved in every stage of education and knowledge initiatives—not just designing at a high level, but actively building, facilitating, and executing programs in real time. You will evolve and implement learning and knowledge infrastructure for Client Care, bringing clarity and sustainability across teams. This position will lay the groundwork for future training programs and set steady state ownership once the foundation is established. You will personally ensure a successful rollout and maintain lasting impact.**What impact you can create at CHANEL:*** Evolve and implement the **core education and onboarding framework** for Client Care, ensuring new and existing advisors are set up for success from day one* Refine a **foundational learning model** that supports advisor readiness, operational excellence, and future scalability* Directly create and maintain knowledge resources. Design, build, and personally deliver a **knowledge management framework** where knowledge ownership is shared across teams and kept current through clear governance.* **Partner closely within the Client Care team** to ensure all education and knowledge content is accurate, aligned, and reflective of the CHANEL client experience* Create a **repeatable, sustainable process** for ongoing and future trainings. Ensure all education, onboarding, and knowledge structures are designed for **long‐term success, scalability, and operational sustainability*** Enable a **train‐the‐trainer** **model** by equipping Team Leads with the tools, content, and capabilities to deliver effective training. While you will enable Team Leads, you will also remain **directly involved in the delivery** of core and advanced education programs.* Serve as the **primary facilitator and voice** for both onboarding and continuing education, using your energy and passion to **engage, inspire, and motivate learners** at every stage of development.**You are energized by:*** Building something from the ground up and creating structure for a growing team* Delivering live and virtual training in an engaging, impactful, and brand-driven way, ensuring every session is dynamic and memorable* Translating complex information into clear, engaging, and actionable learning experiences* Designing systems that balance consistency with flexibility across teams* Partnering cross‐functionally to align content, priorities, and ways of working* Empowering leaders and teams through enablement rather than dependency* Thinking beyond “training” to create holistic education and knowledge ecosystems* Bringing enthusiasm, presence, and storytelling to the training room to inspire connection and understanding among diverse audiences.**What you will bring to the team:*** Experience designing and implementing **education, onboarding, or learning** frameworks in a service‐driven or client‐facing environment* Strong understanding of **knowledge management principles**, including content governance, ownership, and sustainability* Proven ability to create **repeatable processes** that scale with the organization* Experience enabling **train‐the‐trainer models** and developing frontline leaders as effective educators* Demonstrated experience in live **facilitation**, with the **ability to command a room, energize participants, and adjust your style** to meet learners where they are.* Strong **stakeholder management** **skills**, with the ability to partner across Digital, Retail, Operations, and Client Care* Excellent **communication and change‐management** skills, with a pragmatic and **solutions‐oriented** mindset* **Agility, curiosity, and a growth mindset—**embracing new ideas, adapting quickly to change, and seeking out innovative ways to improve learning and knowledge outcomes**Position Logistics:*** Role requires a minimum of three days in-person office presence at the designated location in Piscataway, NJ.* 1–2 years of experience in the luxury industry preferred, with direct experience in coordinating education or knowledge management programs.* Ability to travel to boutiques and onsite call center locations as required.* Hands-on engagement with Client Care advisors and operations.* Expectation of regular in-person and virtual training delivery, with direct responsibility for onboarding and ongoing education of new and tenured advisors.*\*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances change or where deemed appropriate.** Expand your expertise in training facilitation, becoming the central voice for onboarding and ongoing education.* Gain valuable experience shaping learning journeys for advisors, helping elevate the Client Care experience.* Work closely with cross-functional partners, offering insight and influence across Digital, Retail, Operations, and Client Care.* Strengthen your knowledge management and process design skills, contributing to scalable solutions and operational excellence.* Build your leadership presence, inspiring and enabling colleagues as you drive continuous improvement.* Be part of a collaborative, innovative environment where your passion for education has a direct impact on team culture and client experience.**Compensation:*** The anticipated base salary range for this position **is** **$67,000 through $89,000****.** Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.**Benefits and Perks:*** Wellbeing resources include dedicated paid time off for wellbeing: 2-week August Office Closure and a Wellbeing fund* Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)* Generous paid time off policies to include vacation, holiday, sick and volunteer days* 401K and other incentives* Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program* Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking**Additional Information:**Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:**Diversity and Inclusion:*** At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.

We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation
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