Night Auditor
Raines Company, Mount Pleasant, SC, United States
Raines Co. - Your Future is Now!
Established in 1988 as a family‑owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands and boutique hotels. Raines has maintained a family‑oriented culture that believes in building relationships with our associates, partners, and the communities we serve.
Position Summary
The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. The role also includes guest relations, cash handling, and end‑of‑day procedures to maintain a high level of customer satisfaction and operational efficiency.
Essential Job Functions
Maintain a friendly, professional, cheerful, and courteous demeanor at all times.
Accurately answer inquiries from potential guests and accept hotel reservations.
Consistently resolve guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
Respond to telephone and in‑person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion.
Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
Resolve customer issues, complaints, and problems quickly and efficiently to maintain high levels of satisfaction.
Allocate rooms to expected arrivals after checking guest preferences and special requests.
Ensure phone calls, wake‑up calls and messages for guests are handled in a prompt, efficient and professional manner.
Cross‑check all billing instructions to ensure they are correctly updated.
Handle group arrivals and pre‑register each guest.
Ensure payments are made or on file for each guest and that billing is routed for groups correctly.
Complete cash transactions and maintain full responsibility for personal bank.
Ensure front desk log (book or system) is read and updated.
Ensure safety by following guest check‑in and security procedures and reporting suspicious activity to security, manager, or MOD.
Balance accounts from the day shift.
Verify all payment methods are up to date and correspond to the rooms on file.
Post transactions from outlets to appropriate rooms or ledger accounts.
Verify that all end‑of‑day work has been performed.
Ensure M3 is balanced and any out‑of‑balance issues are reported to immediate supervisor before rolling the day.
Enter room cleans in Hotel Effectiveness.
Attend meetings as required.
Experience and Education
Experience in customer service, front‑of‑house, or other guest‑related positions.
Prior experience as a front desk agent or night auditor in the hospitality industry is preferred.
Experience with brand or property‑specific PMS, PBX, and other hotel related systems.
Proficiency in Microsoft 365 or similar computer applications.
Benefits
Medical, dental, and vision benefits; 401(k) retirement plan; generous paid time off program; and opportunities to advance within the company.
Equal Opportunity Employer
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
Pre‑employment background check required.
#J-18808-Ljbffr
Established in 1988 as a family‑owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands and boutique hotels. Raines has maintained a family‑oriented culture that believes in building relationships with our associates, partners, and the communities we serve.
Position Summary
The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. The role also includes guest relations, cash handling, and end‑of‑day procedures to maintain a high level of customer satisfaction and operational efficiency.
Essential Job Functions
Maintain a friendly, professional, cheerful, and courteous demeanor at all times.
Accurately answer inquiries from potential guests and accept hotel reservations.
Consistently resolve guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
Respond to telephone and in‑person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion.
Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
Resolve customer issues, complaints, and problems quickly and efficiently to maintain high levels of satisfaction.
Allocate rooms to expected arrivals after checking guest preferences and special requests.
Ensure phone calls, wake‑up calls and messages for guests are handled in a prompt, efficient and professional manner.
Cross‑check all billing instructions to ensure they are correctly updated.
Handle group arrivals and pre‑register each guest.
Ensure payments are made or on file for each guest and that billing is routed for groups correctly.
Complete cash transactions and maintain full responsibility for personal bank.
Ensure front desk log (book or system) is read and updated.
Ensure safety by following guest check‑in and security procedures and reporting suspicious activity to security, manager, or MOD.
Balance accounts from the day shift.
Verify all payment methods are up to date and correspond to the rooms on file.
Post transactions from outlets to appropriate rooms or ledger accounts.
Verify that all end‑of‑day work has been performed.
Ensure M3 is balanced and any out‑of‑balance issues are reported to immediate supervisor before rolling the day.
Enter room cleans in Hotel Effectiveness.
Attend meetings as required.
Experience and Education
Experience in customer service, front‑of‑house, or other guest‑related positions.
Prior experience as a front desk agent or night auditor in the hospitality industry is preferred.
Experience with brand or property‑specific PMS, PBX, and other hotel related systems.
Proficiency in Microsoft 365 or similar computer applications.
Benefits
Medical, dental, and vision benefits; 401(k) retirement plan; generous paid time off program; and opportunities to advance within the company.
Equal Opportunity Employer
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
Pre‑employment background check required.
#J-18808-Ljbffr