Intake Coordinator
New Season, Sarasota, FL, United States
Description
New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers for over 30 years, specializing in medication‑assisted treatment, counseling, support, and care management for individuals living with Opioid Use Disorder (OUD).
Intake Coordinator
Job Description
New Season
Job Summary
This position is responsible for managing the registration process of patients as they enter the healthcare facility and coordinating referrals from physicians, hospitals, and community sources.
Essential Functions
Schedule evaluations, meetings, and consultations for patients.
Answer all incoming calls with strong customer service, including answering questions and explaining the admissions process.
Prepare and maintain patient charts.
Enter admission information including patients’ insurance, medical history, and demographics into the system.
Conduct pre‑screen to determine medical necessity for Intake Assessment for each prospective patient.
Convey the initial plan of treatment to the referral source, if applicable.
Produce timely acceptance and completion of new referrals.
Assist case management as needed with referrals.
Maintain confidentiality and safeguard business operations.
Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
Adhere to service policy and principles of CMG/New Seasons.
Other duties assigned.
Supervisory Responsibilities
None.
Essential Qualifications
Education / Licensure / Certification
High School Diploma or GED required.
Required Knowledge
Strong customer service background, knowledge of electronic health records, medical insurance, and medical and psychiatric terminology.
Experience Required
Minimum of 3 years in admission/intake, MD referral, scheduling, and registration, plus at least 3 years of healthcare/office experience.
Skill and Ability
Read, write legibly, and comprehend written and spoken words; basic computer literacy; accurately enter patient data; strong communication skills; read, analyze, and interpret complex documents; schedule and manage multiple patients simultaneously.
Physical Demands / Work Environment
Finger Dexterity:
primarily writing, operating calculator, telephone, keyboard, and other office equipment.
Talking:
convey detailed or important instructions to employees, patients, and applicants.
Hearing:
hear normal conversations and receive ordinary information.
Vision:
average visual acuity necessary to observe patients and work on computers; clear vision at 20 inches or less and distant vision at 20 feet or more.
Physical Strength:
sedentary work; exert up to 10 pounds of force occasionally.
Working Conditions
Operate in an open work area with moderate everyday noise.
Core Competencies
Analytical Skills
Business Acumen / Understanding the Organization
Communication
Detail Orientation / Attention to Detail
Ethics / Values / Integrity
Information Gathering
Problem Solving
Time Management
Mental Activities
Reasoning Ability
Ability to resolve practical problems and deal with a variety of concrete variables in situations with limited standardization; interpret instructions furnished in written, oral, diagram, or schedule form; maintain confidentiality.
Mathematics Ability
Basic mathematics, including statistics.
Language Ability
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
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New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers for over 30 years, specializing in medication‑assisted treatment, counseling, support, and care management for individuals living with Opioid Use Disorder (OUD).
Intake Coordinator
Job Description
New Season
Job Summary
This position is responsible for managing the registration process of patients as they enter the healthcare facility and coordinating referrals from physicians, hospitals, and community sources.
Essential Functions
Schedule evaluations, meetings, and consultations for patients.
Answer all incoming calls with strong customer service, including answering questions and explaining the admissions process.
Prepare and maintain patient charts.
Enter admission information including patients’ insurance, medical history, and demographics into the system.
Conduct pre‑screen to determine medical necessity for Intake Assessment for each prospective patient.
Convey the initial plan of treatment to the referral source, if applicable.
Produce timely acceptance and completion of new referrals.
Assist case management as needed with referrals.
Maintain confidentiality and safeguard business operations.
Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
Adhere to service policy and principles of CMG/New Seasons.
Other duties assigned.
Supervisory Responsibilities
None.
Essential Qualifications
Education / Licensure / Certification
High School Diploma or GED required.
Required Knowledge
Strong customer service background, knowledge of electronic health records, medical insurance, and medical and psychiatric terminology.
Experience Required
Minimum of 3 years in admission/intake, MD referral, scheduling, and registration, plus at least 3 years of healthcare/office experience.
Skill and Ability
Read, write legibly, and comprehend written and spoken words; basic computer literacy; accurately enter patient data; strong communication skills; read, analyze, and interpret complex documents; schedule and manage multiple patients simultaneously.
Physical Demands / Work Environment
Finger Dexterity:
primarily writing, operating calculator, telephone, keyboard, and other office equipment.
Talking:
convey detailed or important instructions to employees, patients, and applicants.
Hearing:
hear normal conversations and receive ordinary information.
Vision:
average visual acuity necessary to observe patients and work on computers; clear vision at 20 inches or less and distant vision at 20 feet or more.
Physical Strength:
sedentary work; exert up to 10 pounds of force occasionally.
Working Conditions
Operate in an open work area with moderate everyday noise.
Core Competencies
Analytical Skills
Business Acumen / Understanding the Organization
Communication
Detail Orientation / Attention to Detail
Ethics / Values / Integrity
Information Gathering
Problem Solving
Time Management
Mental Activities
Reasoning Ability
Ability to resolve practical problems and deal with a variety of concrete variables in situations with limited standardization; interpret instructions furnished in written, oral, diagram, or schedule form; maintain confidentiality.
Mathematics Ability
Basic mathematics, including statistics.
Language Ability
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
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