Revenue Cycle Customer Service
HonorHealth, Phoenix, AZ, United States
Responsibilities
Serves as a customer service contact for patients and visitors related to patient liability accounts. Responsible for review, updates, and collection of self‑pay accounts. Greets callers on the phone or digital communication. Reviews all accounts to provide communication to patients on balances due. Provides and expedites clerical and secretarial support for the department as directed. Provides information for financial assistance. The staff member demonstrates sensitivity to the needs, care, and concerns of patients and their families. The staff member adheres to the network values, policies, and department operating policies in the course of completing job duties. Pro‑actively identifies and provides for the customer’s needs using appropriate quality service standards identified in the network mission, vision, and values. Employee has an understanding of insurance benefits and adjudication and terminology.
Essential Functions
Receives, handles and routes revenue cycle phone calls or digital communications. Reviews patient’s accounts for insurance updates, rebills or further insurance/coding review in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance. Provide follow up communication to patients regarding status on accounts needing further review.
Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established policies. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested.
Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients, family, leadership and other team members.
Education
High School Diploma or GED
Required
Experience
1 year Healthcare Collections or Customer Service
Required
1 year Medical Terminology
Preferred
1 year Medical Insurance Adjudication/Benefit
Preferred
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Serves as a customer service contact for patients and visitors related to patient liability accounts. Responsible for review, updates, and collection of self‑pay accounts. Greets callers on the phone or digital communication. Reviews all accounts to provide communication to patients on balances due. Provides and expedites clerical and secretarial support for the department as directed. Provides information for financial assistance. The staff member demonstrates sensitivity to the needs, care, and concerns of patients and their families. The staff member adheres to the network values, policies, and department operating policies in the course of completing job duties. Pro‑actively identifies and provides for the customer’s needs using appropriate quality service standards identified in the network mission, vision, and values. Employee has an understanding of insurance benefits and adjudication and terminology.
Essential Functions
Receives, handles and routes revenue cycle phone calls or digital communications. Reviews patient’s accounts for insurance updates, rebills or further insurance/coding review in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance. Provide follow up communication to patients regarding status on accounts needing further review.
Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established policies. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested.
Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients, family, leadership and other team members.
Education
High School Diploma or GED
Required
Experience
1 year Healthcare Collections or Customer Service
Required
1 year Medical Terminology
Preferred
1 year Medical Insurance Adjudication/Benefit
Preferred
#J-18808-Ljbffr