Field Service Technician (Neptune) - Boise, ID
Stryker, Boise, ID, United States
Overview
What You Will Do:
As a Field Service Technician providing support for Neptune, you will spend the majority of your time in four key areas: travel between hospitals based on assignment of service requests; troubleshooting and resolving customer and product issues; building positive relationships with Stryker customers, peers, and internal partners; and documenting service results in order to maintain accurate quality records.
Responsibilities
Traveling between hospitals based on assignment of service requests.
Troubleshooting and resolving customer and product issues.
Building positive relationships with Stryker customers, peers, and internal partners.
Documenting service results in order to maintain accurate quality records.
Who We Want
Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Knowledge & Skill Requirements
Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.
Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need.
Strong interpersonal and communication skills.
Ability to work independently in a fast-paced environment and often stressful working conditions.
Highly organized and able to prioritize tasks.
Special attention to details.
Ability to present ideas and results in a logical manner.
Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
Must be self-motivated, self-reliant and able to work with little supervision.
Must have an outstanding driving record.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
Ability to exert up to 75 lbs of force occasionally and/or up to 20 lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
Proficient in Microsoft Office Applications.
Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
Excellent teamwork, coordination and collaboration skills.
Qualifications / Work Experience
Minimum of 3 years technical service or equivalent experience preferred.
Bio-medical equipment maintenance, repair and installation experience preferred.
Proficient with Microsoft Office (computer software) and adaptability to learn company software.
Must be able to explain and generate detailed guidelines and procedures.
Adhere to HIPAA and other related patient confidentiality policies and procedures.
Valid driver’s license with good driving record.
Stryker may require vaccination access depending on customer requirements as an essential function of the role.
Education / Special Training Required
High School Diploma or GED required.
University or formal technical training preferred.
What You Will Get
Company vehicle for business use
Medical, Dental, Vision, and Prescription Drug Insurance
Tuition reimbursement up to $15,000 per year
Matching 401(k), plus opportunity for a discretionary contribution
Paid Vacation/Sick Time
Basic life, AD&D and supplemental life insurance
Short-term and long-term disability insurance
Employee Assistance Program
Wellbeing program with incentives
Discounted employee stock purchase plan
Pay rate will not be below any applicable local minimum wage rates.
United States of America Pay Ranges
USN: $28.01 - $38.75 USD Hourly
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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What You Will Do:
As a Field Service Technician providing support for Neptune, you will spend the majority of your time in four key areas: travel between hospitals based on assignment of service requests; troubleshooting and resolving customer and product issues; building positive relationships with Stryker customers, peers, and internal partners; and documenting service results in order to maintain accurate quality records.
Responsibilities
Traveling between hospitals based on assignment of service requests.
Troubleshooting and resolving customer and product issues.
Building positive relationships with Stryker customers, peers, and internal partners.
Documenting service results in order to maintain accurate quality records.
Who We Want
Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Knowledge & Skill Requirements
Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.
Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need.
Strong interpersonal and communication skills.
Ability to work independently in a fast-paced environment and often stressful working conditions.
Highly organized and able to prioritize tasks.
Special attention to details.
Ability to present ideas and results in a logical manner.
Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
Must be self-motivated, self-reliant and able to work with little supervision.
Must have an outstanding driving record.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
Ability to exert up to 75 lbs of force occasionally and/or up to 20 lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
Proficient in Microsoft Office Applications.
Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
Excellent teamwork, coordination and collaboration skills.
Qualifications / Work Experience
Minimum of 3 years technical service or equivalent experience preferred.
Bio-medical equipment maintenance, repair and installation experience preferred.
Proficient with Microsoft Office (computer software) and adaptability to learn company software.
Must be able to explain and generate detailed guidelines and procedures.
Adhere to HIPAA and other related patient confidentiality policies and procedures.
Valid driver’s license with good driving record.
Stryker may require vaccination access depending on customer requirements as an essential function of the role.
Education / Special Training Required
High School Diploma or GED required.
University or formal technical training preferred.
What You Will Get
Company vehicle for business use
Medical, Dental, Vision, and Prescription Drug Insurance
Tuition reimbursement up to $15,000 per year
Matching 401(k), plus opportunity for a discretionary contribution
Paid Vacation/Sick Time
Basic life, AD&D and supplemental life insurance
Short-term and long-term disability insurance
Employee Assistance Program
Wellbeing program with incentives
Discounted employee stock purchase plan
Pay rate will not be below any applicable local minimum wage rates.
United States of America Pay Ranges
USN: $28.01 - $38.75 USD Hourly
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
#J-18808-Ljbffr