RMA Engineer - J0050221
Astemo Ltd., Harrodsburg, KY, United States
Overview
We are seeking a highly organized and technically strong Quality Engineer to serve as a primary customer facing contact supporting OEM quality issues and resolution activities. This role is ideal for someone who thrives in a fast-paced manufacturing environment, can manage multiple issues simultaneously, and communicates effectively across customer and internal teams.
Job Description
Quality Engineer will lead initial customer communication, coordinate cross‑functional internal responses, and drive timely problem resolution. This role requires strong multitasking ability, technical troubleshooting skills, and the ability to translate complex technical findings into clear customer‑facing communication.
Key Responsibilities
Serve as a primary quality contact for OEM customers regarding product and process quality issues.
Manage multiple active quality issues simultaneously and maintain clear status tracking and follow‑up.
Lead customer response and ongoing written and verbal communication.
Coordinate cross‑functional teams (manufacturing, engineering, supplier quality, operations) to investigate and resolve issues.
Lead and support containment, root cause analysis, and corrective action activities.
Develop and deliver structured technical reports (8D or equivalent) including root cause and corrective action validation.
Interpret and explain technical findings clearly to customers and stakeholders.
Conduct shop floor investigations with production and engineering teams to troubleshoot defects.
Support and drive change management activities including process/product changes and customer approvals.
Support PPAP submissions and customer change approvals as required.
Review and update Control Plans, PFMEAs, and related quality documentation tied to corrective actions and changes.
Track corrective actions to closure and verify effectiveness.
Support continuous improvement and defect reduction initiatives.
Required Qualifications
Bachelor’s degree in engineering (Electrical preferred, others considered).
Strong multitasking and organizational skills with ability to manage multiple open issues.
Proven troubleshooting and structured problem‑solving ability.
Excellent written and verbal communication skills.
Strong customer‑service mindset and professional presence.
Preferred Qualifications
Experience in automotive quality environments.
Experience with electronics products or manufacturing.
Ability to read and interpret electrical schematics and mechanical drawings.
Working knowledge of automotive quality systems and tools, including:
IATF / AIAG core tools
PPAP
PFMEA/Control Plans
8D problem solving
Change Management processes
Experience working directly with OEM customers.
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We are seeking a highly organized and technically strong Quality Engineer to serve as a primary customer facing contact supporting OEM quality issues and resolution activities. This role is ideal for someone who thrives in a fast-paced manufacturing environment, can manage multiple issues simultaneously, and communicates effectively across customer and internal teams.
Job Description
Quality Engineer will lead initial customer communication, coordinate cross‑functional internal responses, and drive timely problem resolution. This role requires strong multitasking ability, technical troubleshooting skills, and the ability to translate complex technical findings into clear customer‑facing communication.
Key Responsibilities
Serve as a primary quality contact for OEM customers regarding product and process quality issues.
Manage multiple active quality issues simultaneously and maintain clear status tracking and follow‑up.
Lead customer response and ongoing written and verbal communication.
Coordinate cross‑functional teams (manufacturing, engineering, supplier quality, operations) to investigate and resolve issues.
Lead and support containment, root cause analysis, and corrective action activities.
Develop and deliver structured technical reports (8D or equivalent) including root cause and corrective action validation.
Interpret and explain technical findings clearly to customers and stakeholders.
Conduct shop floor investigations with production and engineering teams to troubleshoot defects.
Support and drive change management activities including process/product changes and customer approvals.
Support PPAP submissions and customer change approvals as required.
Review and update Control Plans, PFMEAs, and related quality documentation tied to corrective actions and changes.
Track corrective actions to closure and verify effectiveness.
Support continuous improvement and defect reduction initiatives.
Required Qualifications
Bachelor’s degree in engineering (Electrical preferred, others considered).
Strong multitasking and organizational skills with ability to manage multiple open issues.
Proven troubleshooting and structured problem‑solving ability.
Excellent written and verbal communication skills.
Strong customer‑service mindset and professional presence.
Preferred Qualifications
Experience in automotive quality environments.
Experience with electronics products or manufacturing.
Ability to read and interpret electrical schematics and mechanical drawings.
Working knowledge of automotive quality systems and tools, including:
IATF / AIAG core tools
PPAP
PFMEA/Control Plans
8D problem solving
Change Management processes
Experience working directly with OEM customers.
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