Patient Scheduling Representative II - Medical Group Pulmonology
Endeavor Health, Chicago, IL, United States
Hourly Pay Range
$20.69 - $30.00 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights
Position: Patient Scheduling Representative II
Location: Swedish Hospital - Chicago, IL- Foster/California
Full Time (40 hours per week)
Hours: Monday to Friday 8:30AM-5:00PM
What You Will Do
Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
Accurately, appropriately and efficiently schedules appointments for multiple offices.
Follow specific department guidelines and protocols, ensuring service excellence at all times.
Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
Gathers complete and accurate patient type, demographic and billing information.
Pre-registers patients in a timely and efficient manner.
Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
Advises patients of the collections policy and explains payments, deposits and co‑pays. Directs patient to the SCMG Biller when necessary.
Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a backup for computer downtime, so that referrals can be done manually.
Allowable Access To Protected Health Information
Patient Name and Demographic information
Financial information
Ability to View Patient's Record
What You Will Need
Education & Experience- High School graduate; prefer two or more years of health related college course work.
Experience: Preferred one year experience in hospital admissions, hospital department scheduling, or in physician office scheduling.
Knowledge & Skills: Excellent interpersonal and customer service skills. Excellent phone voice – proper grammar, diction.
Basic knowledge of medical terminology, anatomy & physiology and coding.
Knowledge of clinical office or department general policies and practices.
Keyboarding at 45 wpm.
Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
Knowledge of Medicare, Public Aid.
Managed care payment and reimbursement requirements. Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.
Ability to concentrate and remain composed in a busy, distracting office environment in high‑pressure situations.
Ability to interact positively and effectively with multiple departments.
Ability to use good judgment and utilize independent decision‑making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.
Benefits Offered By Endeavor Health Include
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
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$20.69 - $30.00 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights
Position: Patient Scheduling Representative II
Location: Swedish Hospital - Chicago, IL- Foster/California
Full Time (40 hours per week)
Hours: Monday to Friday 8:30AM-5:00PM
What You Will Do
Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
Accurately, appropriately and efficiently schedules appointments for multiple offices.
Follow specific department guidelines and protocols, ensuring service excellence at all times.
Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
Gathers complete and accurate patient type, demographic and billing information.
Pre-registers patients in a timely and efficient manner.
Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
Advises patients of the collections policy and explains payments, deposits and co‑pays. Directs patient to the SCMG Biller when necessary.
Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a backup for computer downtime, so that referrals can be done manually.
Allowable Access To Protected Health Information
Patient Name and Demographic information
Financial information
Ability to View Patient's Record
What You Will Need
Education & Experience- High School graduate; prefer two or more years of health related college course work.
Experience: Preferred one year experience in hospital admissions, hospital department scheduling, or in physician office scheduling.
Knowledge & Skills: Excellent interpersonal and customer service skills. Excellent phone voice – proper grammar, diction.
Basic knowledge of medical terminology, anatomy & physiology and coding.
Knowledge of clinical office or department general policies and practices.
Keyboarding at 45 wpm.
Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
Knowledge of Medicare, Public Aid.
Managed care payment and reimbursement requirements. Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.
Ability to concentrate and remain composed in a busy, distracting office environment in high‑pressure situations.
Ability to interact positively and effectively with multiple departments.
Ability to use good judgment and utilize independent decision‑making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.
Benefits Offered By Endeavor Health Include
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
#J-18808-Ljbffr