Guest Services Coordinator
Sun Communities & Sun Outdoors, Fort Myers, FL, United States
Guest Services Coordinator
Are you a customer service all-star looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Outdoors and embark on an exciting new opportunity as a Guest Services Coordinator covering routine office and clerical responsibilities for one of our resorts. You will serve as the face of the resort, interacting with current and prospective guests and residents in the office with questions and concerns.
Job Summary
Guest Services Coordinators handle routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.
Job Duties
Greets and establishes rapport with guests, current and prospective residents.
Fields resort comments, suggestions, and complaints to the RV Resort Manager.
Maintains the petty cash fund and records expenditures in the proper accounts.
Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
Collects and posts resident security deposits, processing fees, rent, inspection, and application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
Prepares and distributes resort communications such as rule reminders, violation notices, and newsletters.
Assists with accepting guest reservations in person and via phone.
Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
Assists with planning and coordinating guest and resident relations events and activities within the resort.
Assists with the preparation of marketing materials.
Makes collection calls for site rental payments as directed; submits bad debt files to collections.
Processes resident move‑ins and move‑outs.
Completes and maintains resort records, reports, and files.
Refers sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into the property management/reservation system in a timely manner.
Obtains approvals on prospective resident applications; tracks all approvals and denials.
Assists prospective residents by checking the status of Sun Homes inventory, reviewing home listings, showing homes, and assisting with rental applications.
Reviews and codes invoices and other payables and submits to manager approval.
Requirements
High School Diploma or GED (Required)
2 years of administrative experience (Required)
6 months of previous experience using property management and/or reservation systems (Preferred)
6 months of hotel or resort front desk experience (Preferred)
Strong customer service skills
Excellent telephone skills
Good problem‑solving skills
Professional appearance
Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
Must have a valid driver's license
Rewarding Benefits
Comprehensive Medical and Prescription coverage with multiple plan designs
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long‑Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on travel, merchandise, mobile phone service, and more
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement, and pay for jury duty
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Are you a customer service all-star looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Outdoors and embark on an exciting new opportunity as a Guest Services Coordinator covering routine office and clerical responsibilities for one of our resorts. You will serve as the face of the resort, interacting with current and prospective guests and residents in the office with questions and concerns.
Job Summary
Guest Services Coordinators handle routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.
Job Duties
Greets and establishes rapport with guests, current and prospective residents.
Fields resort comments, suggestions, and complaints to the RV Resort Manager.
Maintains the petty cash fund and records expenditures in the proper accounts.
Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
Collects and posts resident security deposits, processing fees, rent, inspection, and application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
Prepares and distributes resort communications such as rule reminders, violation notices, and newsletters.
Assists with accepting guest reservations in person and via phone.
Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
Assists with planning and coordinating guest and resident relations events and activities within the resort.
Assists with the preparation of marketing materials.
Makes collection calls for site rental payments as directed; submits bad debt files to collections.
Processes resident move‑ins and move‑outs.
Completes and maintains resort records, reports, and files.
Refers sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into the property management/reservation system in a timely manner.
Obtains approvals on prospective resident applications; tracks all approvals and denials.
Assists prospective residents by checking the status of Sun Homes inventory, reviewing home listings, showing homes, and assisting with rental applications.
Reviews and codes invoices and other payables and submits to manager approval.
Requirements
High School Diploma or GED (Required)
2 years of administrative experience (Required)
6 months of previous experience using property management and/or reservation systems (Preferred)
6 months of hotel or resort front desk experience (Preferred)
Strong customer service skills
Excellent telephone skills
Good problem‑solving skills
Professional appearance
Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
Must have a valid driver's license
Rewarding Benefits
Comprehensive Medical and Prescription coverage with multiple plan designs
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long‑Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on travel, merchandise, mobile phone service, and more
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement, and pay for jury duty
#J-18808-Ljbffr