Service Coordinator
CGP Maintenance & Construction Services, Inc., Phoenix, AZ, United States
Average Work Hours:
40 hours per week or as projects demand
Company Description
With over 41 years of experience, CGP Maintenance & Construction Services Inc. is a trusted leader in facility services and construction. We take pride in building long‑standing partnerships with world‑class clients by consistently delivering high‑quality results. Our strength lies not only in our expertise ranging from design/build services to competitive pricing and a client‑focused approach, but also in our people.
At CGP, we treat everyone like family, fostering a culture built on respect, trust, and mutual support. This commitment shows in how we work with our clients, collaborate as teams, and support one another every day. By combining technical excellence with a people‑first mindset, we ensure projects are completed on time, within budget, and to the highest standards—while creating an environment where employees feel valued and supported.
Summary
This position is responsible for the management of an assigned client portfolio. Responsibilities include the scheduling and coordination of work orders for clients, consistent communication with clients thru email and client portals as well as employees throughout the workday as to job completion and progress, management of budgets, provide leadership to Field Technicians and Plumbers, preparing of client invoices upon the completion of all work orders and projects, preparing contracts for subcontractors, and adding support to Facility Service Managers.
Essential Functions & Responsibilities
Review correspondence to assure compliance with customer, contractor and corporate Service Level Agreements (SLA) for all clients
Take incoming calls & email requests from clients and schedule according to SLA’s
Obtain knowledge of the service technicians’ capabilities
Understand the different billing procedures for each individual client
Provide daily communication to clients on job and work order progress
Scheduling of subcontractors as needed
Submittal of invoices to client within SLA timelines
Work with procurement department for ordering materials as needed for job completion
Update status of jobs and rescheduling of work on a daily basis
Establish priorities for emergency dispatching
Maintain client/work order data in software system
Prepare estimates for clients per company timelines
Ability to analyze situations promptly and to determine proper course of action
Accomplish all work in accordance with predetermined deadline
Issuance of purchase order numbers
Communicate to technician’s Not To Exceed amount and get increases from clients as needed
Manage project budgets on a daily basis
Participate in any other relevant/appropriate training programs as requested by the company
Establish and maintain effective working relations with all employees and clients
Ensure employees are informed of job schedule and scope of work prior to commencement
As required/requested, be prepared to carry out other duties and responsibilities, and assist other company personnel
Actively pursue written goals on a monthly, quarterly, and yearly basis.
Actively pursue career relevant education
Results Expected
Perform all tasks with sense of urgency to meet or exceed client and company SLA’s
Respond to clients within 30 minutes
Submit estimates to meet or exceed client’s timeline
Be a team player
Prepare and submit invoices daily
Daily communication with clients as to work order status
Timely and accurate software updates to include internal notes
Must remain “coachable” and have a desire to learn
Handle 550 work orders per month
Maintain Revenue billings of $500,000.00 per month
Education and Experience
Associates degree or equivalent in related field
Knowledge of business & management practices
Knowledge of office administrative procedures
Proficiency in Microsoft Office, Word, Excel, and Power Point
Operate standard office equipment
Basic accounting knowledge
Ability to follow verbal and/or written instructions
Ability to work under stressful conditions and to successfully handle stressful situations effectively
Planning and organizing
Excellent communications skills, written and verbal
Accountability
Detail Oriented
Ability to analyze, reconcile, and verify numerical information with precision
Professional phone and e-mail etiquette
Understanding and use of basic management concepts and principles including delegation and motivation
Ability to obtain the proper information through verbal, written, and personal contact
EEO Statement:
The equal employment opportunity policy of this employer provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. This employer hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
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40 hours per week or as projects demand
Company Description
With over 41 years of experience, CGP Maintenance & Construction Services Inc. is a trusted leader in facility services and construction. We take pride in building long‑standing partnerships with world‑class clients by consistently delivering high‑quality results. Our strength lies not only in our expertise ranging from design/build services to competitive pricing and a client‑focused approach, but also in our people.
At CGP, we treat everyone like family, fostering a culture built on respect, trust, and mutual support. This commitment shows in how we work with our clients, collaborate as teams, and support one another every day. By combining technical excellence with a people‑first mindset, we ensure projects are completed on time, within budget, and to the highest standards—while creating an environment where employees feel valued and supported.
Summary
This position is responsible for the management of an assigned client portfolio. Responsibilities include the scheduling and coordination of work orders for clients, consistent communication with clients thru email and client portals as well as employees throughout the workday as to job completion and progress, management of budgets, provide leadership to Field Technicians and Plumbers, preparing of client invoices upon the completion of all work orders and projects, preparing contracts for subcontractors, and adding support to Facility Service Managers.
Essential Functions & Responsibilities
Review correspondence to assure compliance with customer, contractor and corporate Service Level Agreements (SLA) for all clients
Take incoming calls & email requests from clients and schedule according to SLA’s
Obtain knowledge of the service technicians’ capabilities
Understand the different billing procedures for each individual client
Provide daily communication to clients on job and work order progress
Scheduling of subcontractors as needed
Submittal of invoices to client within SLA timelines
Work with procurement department for ordering materials as needed for job completion
Update status of jobs and rescheduling of work on a daily basis
Establish priorities for emergency dispatching
Maintain client/work order data in software system
Prepare estimates for clients per company timelines
Ability to analyze situations promptly and to determine proper course of action
Accomplish all work in accordance with predetermined deadline
Issuance of purchase order numbers
Communicate to technician’s Not To Exceed amount and get increases from clients as needed
Manage project budgets on a daily basis
Participate in any other relevant/appropriate training programs as requested by the company
Establish and maintain effective working relations with all employees and clients
Ensure employees are informed of job schedule and scope of work prior to commencement
As required/requested, be prepared to carry out other duties and responsibilities, and assist other company personnel
Actively pursue written goals on a monthly, quarterly, and yearly basis.
Actively pursue career relevant education
Results Expected
Perform all tasks with sense of urgency to meet or exceed client and company SLA’s
Respond to clients within 30 minutes
Submit estimates to meet or exceed client’s timeline
Be a team player
Prepare and submit invoices daily
Daily communication with clients as to work order status
Timely and accurate software updates to include internal notes
Must remain “coachable” and have a desire to learn
Handle 550 work orders per month
Maintain Revenue billings of $500,000.00 per month
Education and Experience
Associates degree or equivalent in related field
Knowledge of business & management practices
Knowledge of office administrative procedures
Proficiency in Microsoft Office, Word, Excel, and Power Point
Operate standard office equipment
Basic accounting knowledge
Ability to follow verbal and/or written instructions
Ability to work under stressful conditions and to successfully handle stressful situations effectively
Planning and organizing
Excellent communications skills, written and verbal
Accountability
Detail Oriented
Ability to analyze, reconcile, and verify numerical information with precision
Professional phone and e-mail etiquette
Understanding and use of basic management concepts and principles including delegation and motivation
Ability to obtain the proper information through verbal, written, and personal contact
EEO Statement:
The equal employment opportunity policy of this employer provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. This employer hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
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