HOA Customer Service Representative
Invitation Homes, Dallas, TX, United States
Job Description
Invitation Homes is a fast‑paced, publicly traded REIT that pioneers a new industry with over 110,000 single‑family rental homes under management. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibilities live.
What You’ll Do
Review dashboards to identify required actions, prioritize tasks, and monitor aging items to prevent delays in curing violations or processing HOA requirements.
Provide clear guidance to residents on HOA expectations and deadlines, obtain required documentation, and record all interactions and progress notes in Salesforce.
Manage HOA‑required tenant registrations and application submissions, partnering with internal teams to resolve discrepancies and ensure timely approvals for move‑ins and access.
Serve as the first point of contact for HOA‑related property concerns, document issues, and coordinate resolutions that meet HOA expectations.
Answer incoming calls using service principles and Genuine CARE, achieve performance targets for call handling, and Escalate sensitive or complex issues while maintaining ownership of the resident experience.
Maintain professional relationships with HOAs and management companies, and work closely with Compliance Coordinators, Leasing, OCS, and local market teams to support curing steps, application completeness, and resolution of escalated issues.
Who We’re Looking For
High School diploma or GED
Minimum four years of customer service and/or HOA/property management experience
Preference for a four‑year degree or four years in property management or a related field
Experience in property management preferred
ARM, CAM, CPM, PCAM accreditations preferred
Knowledge of YARDI preferred
Familiarity with federal fair housing laws and applicable local housing provisions
Ability to multitask using various IT platforms simultaneously
Proficiency in Microsoft software applications
Excellent customer service skills, both internal and external
Strong verbal and written communication skills
Excellent organizational skills and ability to multitask with accuracy
Salary Range
The salary range for this position is: $17.90 - $31.03 per hour, plus a discretionary annual bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, location, and applicable employment laws.
Compensation And Benefits
Annual bonus program
Health, dental, vision, and life insurance
Long‑term and short‑term disability insurance
Generous paid time off plans including vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Casual dress code
Team events and gatherings
Equal Opportunity Statement
Invitation Homes is an equal‑opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national‑origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
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Invitation Homes is a fast‑paced, publicly traded REIT that pioneers a new industry with over 110,000 single‑family rental homes under management. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibilities live.
What You’ll Do
Review dashboards to identify required actions, prioritize tasks, and monitor aging items to prevent delays in curing violations or processing HOA requirements.
Provide clear guidance to residents on HOA expectations and deadlines, obtain required documentation, and record all interactions and progress notes in Salesforce.
Manage HOA‑required tenant registrations and application submissions, partnering with internal teams to resolve discrepancies and ensure timely approvals for move‑ins and access.
Serve as the first point of contact for HOA‑related property concerns, document issues, and coordinate resolutions that meet HOA expectations.
Answer incoming calls using service principles and Genuine CARE, achieve performance targets for call handling, and Escalate sensitive or complex issues while maintaining ownership of the resident experience.
Maintain professional relationships with HOAs and management companies, and work closely with Compliance Coordinators, Leasing, OCS, and local market teams to support curing steps, application completeness, and resolution of escalated issues.
Who We’re Looking For
High School diploma or GED
Minimum four years of customer service and/or HOA/property management experience
Preference for a four‑year degree or four years in property management or a related field
Experience in property management preferred
ARM, CAM, CPM, PCAM accreditations preferred
Knowledge of YARDI preferred
Familiarity with federal fair housing laws and applicable local housing provisions
Ability to multitask using various IT platforms simultaneously
Proficiency in Microsoft software applications
Excellent customer service skills, both internal and external
Strong verbal and written communication skills
Excellent organizational skills and ability to multitask with accuracy
Salary Range
The salary range for this position is: $17.90 - $31.03 per hour, plus a discretionary annual bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, location, and applicable employment laws.
Compensation And Benefits
Annual bonus program
Health, dental, vision, and life insurance
Long‑term and short‑term disability insurance
Generous paid time off plans including vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Casual dress code
Team events and gatherings
Equal Opportunity Statement
Invitation Homes is an equal‑opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national‑origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
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