Customer & Member Communications Content Specialist

About Us
Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.

Position Description
The Customer & Member Communications Content Specialist plays a key role in turning complex healthcare offerings into clear, actionable messaging that drives real member behavior — from first-time activation through long-term engagement. You will work closely with product, customer success, and lifecycle marketing teams to ensure every communication Revive sends is intentional, consistent, and effective. Beyond content strategy, you will own the execution of customer communications — building, testing, and delivering messages that reach the right people at the right time.

Duties
Content Creation (Customer + Member)

Write clear, high-impact content across:

Customer emails and enablement materials

Member-facing campaign content (used by our customers and in Braze by the Lifecycle team)

Special programming and educational resources

Customer toolkits, decks, and digital materials

Positioning our care model within messaging people truly understand—and can act on

Customer Communications

Build and send customer-facing emails (product updates, announcements, onboarding communications)

Manage formatting, QA, testing, and scheduling within ClickDimensions

Ensure every communication is accurate, polished, and aligned with brand and strategy

Partner with Customer Success to support client rollout and adoption

Lifecycle Content Support

Partner with the Engagement Marketing Manager to support member lifecycle campaigns

Provide content for onboarding, feature adoption, and seasonal campaignsEnsure alignment between customer communications (ClickDimensions) and member messaging (Braze)

Messaging Consistency Across the Ecosystem

Maintain a cohesive voice across:

B2B (HR leaders, benefits teams): sharp, strategic, confident

B2C (members): clear, motivating, frictionless

Act as a quality control layer across all outbound communication

Requirements

1–3 years of experience in content, marketing, or communications

Strong writing skills with a focus on clarity, structure, and action

Experience creating:

Email communications

Educational or product-related content

Client-facing materials (docs, decks, or toolkits)

Hands-on experience with an email platform (ClickDimensions, HubSpot, Marketo, etc.)

High attention to detail—you catch what others miss

Experience using AI tools (ChatGPT, Claude, etc.) to improve speed and output quality

Ability to collaborate across teams and incorporate feedback quickly

Preferred

Experience in healthcare, benefits, or digital health

Exposure to B2B2C or lifecycle marketing environments

Familiarity with HIPAA-aware or regulated content

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