Customer Care Specialist - Billing & Loans

Berkshire Bank is seeking a customer service representative in New York City to efficiently address customer inquiries and complaints. The ideal candidate should possess 1-2 years of relevant experience, excellent multitasking abilities, and a commitment to uphold the bank's values. Responsibilities include resolving customer issues through various channels, maintaining detailed records, and collaborating with internal departments for issue resolution. Strong communication skills and familiarity with Microsoft Office are essential in this role.
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