Patient Access Representative
Liberty Resources / Liberty POST, Syracuse, NY, United States
Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions that support clinic operations.
Position Summary
The Patient Access Representative performs a variety of customer service functions that support clinic operations.
Benefits
A Collaborative and Supportive Team Atmosphere
Competitive Compensation and Paid Time Off Package
Family-Friendly Workplace
401(k) Retirement Savings Plan
Continuing Education Opportunities
Responsibilities
Answer phone calls and route to appropriate person or document patient/representative messages accurately and deliver to appropriate members of the care team in a timely fashion.
Schedule appointments for MDs, NPs, therapists, nurses, nutritional services and peer specialist; contact clients to reschedule appointments or provide appointment reminders, when warranted.
Perform patient registration duties inclusive of patient identification and EMR documentation of accurate demographic, insurance and check‑in details with attention given to any patient specific alerts.
Collect and process co‑pays and provide receipts.
Process mail, faxes, make copies as requested and troubleshoot printer/copiers including requests for needed supplies i.e. toner, paper, etc. Prepares and processes work orders, as required.
Qualifications
One year of college/technical school or high school diploma (equivalent) with one-year relevant experience.
Strong organizational skills.
Knowledge of medical procedures and medical terminology.
Excellent oral and written communication skills.
Ability to effectively use an electronic medical record.
Ability to work in a fast‑paced outpatient family and behavioral health clinic environment.
Pay range: $21/hour to $23/hour.
Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.
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Position Summary
The Patient Access Representative performs a variety of customer service functions that support clinic operations.
Benefits
A Collaborative and Supportive Team Atmosphere
Competitive Compensation and Paid Time Off Package
Family-Friendly Workplace
401(k) Retirement Savings Plan
Continuing Education Opportunities
Responsibilities
Answer phone calls and route to appropriate person or document patient/representative messages accurately and deliver to appropriate members of the care team in a timely fashion.
Schedule appointments for MDs, NPs, therapists, nurses, nutritional services and peer specialist; contact clients to reschedule appointments or provide appointment reminders, when warranted.
Perform patient registration duties inclusive of patient identification and EMR documentation of accurate demographic, insurance and check‑in details with attention given to any patient specific alerts.
Collect and process co‑pays and provide receipts.
Process mail, faxes, make copies as requested and troubleshoot printer/copiers including requests for needed supplies i.e. toner, paper, etc. Prepares and processes work orders, as required.
Qualifications
One year of college/technical school or high school diploma (equivalent) with one-year relevant experience.
Strong organizational skills.
Knowledge of medical procedures and medical terminology.
Excellent oral and written communication skills.
Ability to effectively use an electronic medical record.
Ability to work in a fast‑paced outpatient family and behavioral health clinic environment.
Pay range: $21/hour to $23/hour.
Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.
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