Desktop Support Technician
Compucom Staffing, Loves Park, IL, United States
At
CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Desktop Support Technician
to join their team onsite in Loves Park, IL and provide end-user support.
Duties And Responsibilities
Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android)
Performs computer hardware, software, and mobile phone troubleshooting
Orders and replaces computer parts as needed
Follows and / or documents troubleshooting processes
Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software
Works well independently as well as within a team
Represents company in a professional and businesslike manner and communicates effectively with customers and associates
Skills And Qualifications
Minimum 3+ years of Desktop Support and Customer Service experience
Manufacturing IT support experience.
A+ certification is a plus but not required
Must feel comfortable jumping in and being the first to work on a complex issue; driven to work on complex IT issues never encountered before
Shows initiative and has go-getter attitude
Exceptional technical troubleshooting skills; will need to be able to get up to speed quickly
Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment
Must be comfortable with constant change; strong desire to learn; does well in fast paced environment
ServiceNow ticketing experience
Wage Range
The rate for this position is between
$21.75 - $29.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
W2 only, no Corp to Corp.
Equal Employment Opportunity:
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com .
Work Authorization:
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants:
TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents:
PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants:
UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants:
IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants:
THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
#J-18808-Ljbffr
CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Desktop Support Technician
to join their team onsite in Loves Park, IL and provide end-user support.
Duties And Responsibilities
Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android)
Performs computer hardware, software, and mobile phone troubleshooting
Orders and replaces computer parts as needed
Follows and / or documents troubleshooting processes
Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software
Works well independently as well as within a team
Represents company in a professional and businesslike manner and communicates effectively with customers and associates
Skills And Qualifications
Minimum 3+ years of Desktop Support and Customer Service experience
Manufacturing IT support experience.
A+ certification is a plus but not required
Must feel comfortable jumping in and being the first to work on a complex issue; driven to work on complex IT issues never encountered before
Shows initiative and has go-getter attitude
Exceptional technical troubleshooting skills; will need to be able to get up to speed quickly
Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment
Must be comfortable with constant change; strong desire to learn; does well in fast paced environment
ServiceNow ticketing experience
Wage Range
The rate for this position is between
$21.75 - $29.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
W2 only, no Corp to Corp.
Equal Employment Opportunity:
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com .
Work Authorization:
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants:
TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents:
PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants:
UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants:
IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants:
THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
#J-18808-Ljbffr