Billing Standardization Manager
Stallion Infrastructure Services, Houston, TX, United States
Overview
Role Summary
The Billing Standardization Manager is responsible for executing and supporting Stallion’s standardized billing operations across designated locations, with a strong focus on accurate, timely invoice execution and consistent application of established billing standards. This role supports the rollout, adoption, and ongoing execution of standardized billing processes, working closely with Operations, Finance, Sales, and IT to ensure billing activities align with operational execution and financial requirements. The Manager plays a key role in monitoring billing performance, resolving escalations, and supporting continuous improvement initiatives, while contributing to—but not owning—enterprise billing strategy and dotted-line performance.
Role Priorities / Responsibilities
Billing Execution & Standardization Support
Manage day-to-day billing execution for new locations and assigned existing markets
Ensure invoices are generated accurately and on time in accordance with established billing standards
Support the resolution of complex, high-risk, and exception-based billing scenarios, escalating as appropriate
Reinforce consistent billing practices across assigned locations
Standardized Process Execution & Documentation
Implement and support standardized billing processes defined at the enterprise level
Maintain and update SOPs, workflows, and billing documentation to reflect current practices
Support contract readiness activities to ensure billing accuracy and compliance
Execute established onboarding playbooks for new locations and support operational readiness
Billing Performance Monitoring & Issue Resolution
Monitor billing performance metrics and support reporting related to: Invoice timeliness; Billing accuracy; Credit and rebill activity; Billing-related impacts to DSO
Perform audits and reviews to identify process gaps or execution issues
Recommend and implement corrective actions within assigned scope
Partner with Finance and Operations to resolve billing discrepancies and performance variances
Team Leadership & Operational Management
May directly manage part of the Billing Standardization team and/or assigned billing staff
Support staffing plans, workload balancing, and capacity management for assigned scope
Lead onboarding, training, and day-to-day coaching of billing personnel
Set clear performance expectations and support employee development
Foster a collaborative, execution-focused, and service-oriented team culture
Cross-Functional Collaboration (Quote-to-Cash Support)
Act as a key operational contact for billing-related system usage and enhancements
Partner with IT on system testing, configuration feedback, and deployment support
Collaborate with Operations leaders and Office Managers to align service execution and billing outcomes
Partner with Sales and Central Sales teams to ensure billing aligns with executed customer agreements
Coordinate with Finance to support revenue recognition, audits, and financial controls
Support automation and system optimization initiatives as directed
Billing Support, Training & Continuous Improvement
Support change management, user adoption, and training for billing process or system enhancements
Serve as an escalation point for billing issues within assigned scope, escalating enterprise-level risks as needed
Act as a billing subject matter resource for field and office teams
Deliver standardized training materials, reference guides, and ongoing coaching
Promote adoption of best practices and continuous improvement across locations
Essential Knowledge, Skills, And Abilities
Strong knowledge of billing operations, revenue processes, and basic financial controls
Working understanding of Quote-to-Cash workflows
Strong analytical, troubleshooting, and process-improvement skills
Ability to execute cross-functional initiatives and collaborate effectively with stakeholders
Effective people leadership, coaching, and communication skills
Experience working with ERP/CRM systems (e.g., RentalMan, Oracle, Salesforce)
Proficient Excel and data analysis skills
Ability to travel to locations across the U.S. up to 40–50% based on business needs
Education And Experience
Bachelor’s degree in Business, Finance, or a related field (preferred)
5–7 years of experience in billing, finance operations, or revenue support roles
2–4 years of people leadership or team lead experience
3+ years of experience with RentalMan (preferred)
Experience supporting standardized, centralized, or shared-service billing functions
Industry experience strongly preferred
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Role Summary
The Billing Standardization Manager is responsible for executing and supporting Stallion’s standardized billing operations across designated locations, with a strong focus on accurate, timely invoice execution and consistent application of established billing standards. This role supports the rollout, adoption, and ongoing execution of standardized billing processes, working closely with Operations, Finance, Sales, and IT to ensure billing activities align with operational execution and financial requirements. The Manager plays a key role in monitoring billing performance, resolving escalations, and supporting continuous improvement initiatives, while contributing to—but not owning—enterprise billing strategy and dotted-line performance.
Role Priorities / Responsibilities
Billing Execution & Standardization Support
Manage day-to-day billing execution for new locations and assigned existing markets
Ensure invoices are generated accurately and on time in accordance with established billing standards
Support the resolution of complex, high-risk, and exception-based billing scenarios, escalating as appropriate
Reinforce consistent billing practices across assigned locations
Standardized Process Execution & Documentation
Implement and support standardized billing processes defined at the enterprise level
Maintain and update SOPs, workflows, and billing documentation to reflect current practices
Support contract readiness activities to ensure billing accuracy and compliance
Execute established onboarding playbooks for new locations and support operational readiness
Billing Performance Monitoring & Issue Resolution
Monitor billing performance metrics and support reporting related to: Invoice timeliness; Billing accuracy; Credit and rebill activity; Billing-related impacts to DSO
Perform audits and reviews to identify process gaps or execution issues
Recommend and implement corrective actions within assigned scope
Partner with Finance and Operations to resolve billing discrepancies and performance variances
Team Leadership & Operational Management
May directly manage part of the Billing Standardization team and/or assigned billing staff
Support staffing plans, workload balancing, and capacity management for assigned scope
Lead onboarding, training, and day-to-day coaching of billing personnel
Set clear performance expectations and support employee development
Foster a collaborative, execution-focused, and service-oriented team culture
Cross-Functional Collaboration (Quote-to-Cash Support)
Act as a key operational contact for billing-related system usage and enhancements
Partner with IT on system testing, configuration feedback, and deployment support
Collaborate with Operations leaders and Office Managers to align service execution and billing outcomes
Partner with Sales and Central Sales teams to ensure billing aligns with executed customer agreements
Coordinate with Finance to support revenue recognition, audits, and financial controls
Support automation and system optimization initiatives as directed
Billing Support, Training & Continuous Improvement
Support change management, user adoption, and training for billing process or system enhancements
Serve as an escalation point for billing issues within assigned scope, escalating enterprise-level risks as needed
Act as a billing subject matter resource for field and office teams
Deliver standardized training materials, reference guides, and ongoing coaching
Promote adoption of best practices and continuous improvement across locations
Essential Knowledge, Skills, And Abilities
Strong knowledge of billing operations, revenue processes, and basic financial controls
Working understanding of Quote-to-Cash workflows
Strong analytical, troubleshooting, and process-improvement skills
Ability to execute cross-functional initiatives and collaborate effectively with stakeholders
Effective people leadership, coaching, and communication skills
Experience working with ERP/CRM systems (e.g., RentalMan, Oracle, Salesforce)
Proficient Excel and data analysis skills
Ability to travel to locations across the U.S. up to 40–50% based on business needs
Education And Experience
Bachelor’s degree in Business, Finance, or a related field (preferred)
5–7 years of experience in billing, finance operations, or revenue support roles
2–4 years of people leadership or team lead experience
3+ years of experience with RentalMan (preferred)
Experience supporting standardized, centralized, or shared-service billing functions
Industry experience strongly preferred
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