Retail Supervisor Keyholder
David's Bridal, Osseo, MN, United States
As a member of the management team, you will assist in building and retaining a high‑performing team, create a consistent environment of world‑class customer service, and exceed sales plans. You are a dynamic, attentive, and inspiring leader who mentors and coaches team members, fostering a climate of high performance and five‑star customer service through maximized productivity and engagement.
Essential Job Functions
Customer Focus
Leads and models a customer‑first culture across all roles.
Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five‑star customer experience.
Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
Analyzing and Decision Making
Monitor the store payroll to ensure hours do not exceed the monthly budget, accurately reviewing timesheets for all roles, shifts, breaks, and meals.
Assist in leading the store to achieve Total Monthly Income (TMI) goals consistently through foundational excellence and performance‑based leadership for front‑of‑house and alterations combined.
Monitor inventory management, special orders, receiving processes, layaway, mark‑out‑of‑stock, repairs, and ensure first‑quality standards for all merchandise.
Managing Performance
Communicate daily sales goals to all team members and drive action through chat ins/outs.
Observe individual team member performance and enforce action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
Assist in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fill open positions within 30 days.
Other duties as assigned.
Education & Credentials
High School Diploma or equivalent.
Two‑to‑four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Work Hours & Physical Demands
Full‑time hours Sunday through Saturday, 40 hours a week. While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with customers. The employee must occasionally lift up to 25 pounds and must see up close and at a distance, as well as use peripheral vision and depth perception while looking at, reading, and using a computer and all other electronic devices for long periods.
Benefits
Rewarding environment and competitive pay
Generous Dream Maker discount after first pay period
Referral incentive program
Dayforce wallet – Get paid early
Health, dental, and vision insurance
401(k) program
Paid vacation, wellness days & holidays, including birthday off
Pet benefits
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description highlights the general nature and level of work performed by employees within this classification. The standard base pay range is posted at a minimum and maximum rate, varying by location, training, and experience. Compensation decisions depend on the details and circumstances of each position and candidate.
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Essential Job Functions
Customer Focus
Leads and models a customer‑first culture across all roles.
Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five‑star customer experience.
Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
Analyzing and Decision Making
Monitor the store payroll to ensure hours do not exceed the monthly budget, accurately reviewing timesheets for all roles, shifts, breaks, and meals.
Assist in leading the store to achieve Total Monthly Income (TMI) goals consistently through foundational excellence and performance‑based leadership for front‑of‑house and alterations combined.
Monitor inventory management, special orders, receiving processes, layaway, mark‑out‑of‑stock, repairs, and ensure first‑quality standards for all merchandise.
Managing Performance
Communicate daily sales goals to all team members and drive action through chat ins/outs.
Observe individual team member performance and enforce action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
Assist in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fill open positions within 30 days.
Other duties as assigned.
Education & Credentials
High School Diploma or equivalent.
Two‑to‑four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Work Hours & Physical Demands
Full‑time hours Sunday through Saturday, 40 hours a week. While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with customers. The employee must occasionally lift up to 25 pounds and must see up close and at a distance, as well as use peripheral vision and depth perception while looking at, reading, and using a computer and all other electronic devices for long periods.
Benefits
Rewarding environment and competitive pay
Generous Dream Maker discount after first pay period
Referral incentive program
Dayforce wallet – Get paid early
Health, dental, and vision insurance
401(k) program
Paid vacation, wellness days & holidays, including birthday off
Pet benefits
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description highlights the general nature and level of work performed by employees within this classification. The standard base pay range is posted at a minimum and maximum rate, varying by location, training, and experience. Compensation decisions depend on the details and circumstances of each position and candidate.
#J-18808-Ljbffr