Patient Access Representative - Emergency
Trinity Health MI, Grand Rapids, MI, United States
Employment Type
Full time
Shift
12 Hour Night Shift
Description
Full Time – Main ED 36 hours/week. Every third weekend/holiday rotation.
Shifts: 10am – 10:30pm Week 1: Sunday, Monday, Thursday; Week 2: Monday, Thursday, Friday; Week 3: Monday, Thursday, Saturday.
Located at the Grand Rapids Emergency Department, Jefferson Ave.
Greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery.
Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; scans registration documents.
Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation.
May provide escort and directional support to patients, family members and visitors.
Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face.
Requirements
Required: High school diploma.
Preferred: Associate’s Degree, or an equivalent combination of education and experience.
Data entry skills (50-60 keystrokes per minute). Minimum one year of applicable experience in a healthcare provider or payer environment.
Experience with various software programs and ability to use multiple systems to obtain or validate information during the interview process.
Basic computer skills. Preferred: Working knowledge of medical terminology.
Excellent communication (verbal and written) and organizational skills. Interpersonal skills to deal with internal and external customers, ability to interpret customer needs, recommend and take action to satisfy the customer’s needs. Accuracy, attentiveness to detail, and time management skills.
Equal Opportunity Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Full time
Shift
12 Hour Night Shift
Description
Full Time – Main ED 36 hours/week. Every third weekend/holiday rotation.
Shifts: 10am – 10:30pm Week 1: Sunday, Monday, Thursday; Week 2: Monday, Thursday, Friday; Week 3: Monday, Thursday, Saturday.
Located at the Grand Rapids Emergency Department, Jefferson Ave.
Greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery.
Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; scans registration documents.
Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation.
May provide escort and directional support to patients, family members and visitors.
Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face.
Requirements
Required: High school diploma.
Preferred: Associate’s Degree, or an equivalent combination of education and experience.
Data entry skills (50-60 keystrokes per minute). Minimum one year of applicable experience in a healthcare provider or payer environment.
Experience with various software programs and ability to use multiple systems to obtain or validate information during the interview process.
Basic computer skills. Preferred: Working knowledge of medical terminology.
Excellent communication (verbal and written) and organizational skills. Interpersonal skills to deal with internal and external customers, ability to interpret customer needs, recommend and take action to satisfy the customer’s needs. Accuracy, attentiveness to detail, and time management skills.
Equal Opportunity Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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