Operations Coordinator- Service/Repair (Omaha)
TK Elevator, Omaha, NE, United States
Operations Coordinator – Service/Repair (Omaha, NE)
Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
Responsibilities
Perform Install Base maintenance and create safety inspection tickets.
Update on‑call lists, send detailed notifications to Dispatch daily, check technicians in/out, send down‑car listings, and communicate information to Dispatch and supervisors.
Provide status to National Accounts and customers on open work orders and completed callbacks; update evening ticket with the monthly work order number.
Act as liaison between branch operations and regional dispatch; maintain shared calendars for dispatch with field attendance and work scheduling; review open ticket reports and submit to dispatch.
Track Operations systems and tool audits.
Assist mechanics with information technology downloads on mobile devices and entry into other systems; order brochures and tools; order new phones and replacements for the service department (N/A if branch has an office manager).
Assist managers with safety meetings and maintain documentation (N/A if branch has an office manager).
Complete manual payroll entry forms, including daily DVR processing and cost corrections.
Create parts requisitions and receive parts; review weekly report of un‑received invoices.
Perform research and review for Service Manager, which may include running account history reports, weekly pre‑invoicing reports, high‑profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, and researching billable calls.
Send copies of down‑payment checks to regional Accounts Receivable; submit checks sent to branch for service to lockbox.
Create safety inspection tickets and monitor pre‑invoicing reports to ensure safety inspections are not processed as preventive maintenance tickets or manual tickets.
Assign tickets to mechanics as needed.
Compile data and information for legal for first report of incidents and/or lawsuits, including copies of contracts, tickets, and requested data (assist office manager and/or contract sales admin to compile required documentation).
Prepare badging applications and tracking; order uniforms for service (if not ordered by warehouse).
Prepare special reports for high‑profile customers and provide National Accounts with updates and requests for information.
Review Work in Progress report (weekly) and submit to regional billers.
Review invoice on‑hold reports and work with the Regional Procurement Department to correct them.
Open and distribute mail and faxes (N/A if office has an office manager).
Code local Accounts Payable invoices and forward to Oracle Invoice email (N/A if branch has an office manager).
Manage vehicles and submit change forms to LeasePlan (N/A if branch has an office manager or warehouse supervisor).
Education & Experience
High school diploma or GED (general education degree) or one‑year certificate from college or technical school; or three to six months of related experience and/or training in basic business administration.
Some elevator repair administrative work is preferred.
Oracle database knowledge.
Benefits
Medical, dental, and vision coverage.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
Supplemental medical plans.
Company‑paid short‑ and long‑term disability insurance.
Company‑paid basic life insurance and AD&D; optional life and AD&D coverage.
Optional spouse and dependent life insurance.
Identity theft monitoring.
Pet insurance.
Company‑paid Employee Assistance Program (EAP).
Tuition reimbursement.
401(k) retirement savings plan with company match (dollar‑for‑dollar match on first 5% contributed).
15 days of vacation per year.
11 paid holidays per calendar year (10 fixed, 1 floating).
Paid sick leave, per company policy.
Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment).
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
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Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
Responsibilities
Perform Install Base maintenance and create safety inspection tickets.
Update on‑call lists, send detailed notifications to Dispatch daily, check technicians in/out, send down‑car listings, and communicate information to Dispatch and supervisors.
Provide status to National Accounts and customers on open work orders and completed callbacks; update evening ticket with the monthly work order number.
Act as liaison between branch operations and regional dispatch; maintain shared calendars for dispatch with field attendance and work scheduling; review open ticket reports and submit to dispatch.
Track Operations systems and tool audits.
Assist mechanics with information technology downloads on mobile devices and entry into other systems; order brochures and tools; order new phones and replacements for the service department (N/A if branch has an office manager).
Assist managers with safety meetings and maintain documentation (N/A if branch has an office manager).
Complete manual payroll entry forms, including daily DVR processing and cost corrections.
Create parts requisitions and receive parts; review weekly report of un‑received invoices.
Perform research and review for Service Manager, which may include running account history reports, weekly pre‑invoicing reports, high‑profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, and researching billable calls.
Send copies of down‑payment checks to regional Accounts Receivable; submit checks sent to branch for service to lockbox.
Create safety inspection tickets and monitor pre‑invoicing reports to ensure safety inspections are not processed as preventive maintenance tickets or manual tickets.
Assign tickets to mechanics as needed.
Compile data and information for legal for first report of incidents and/or lawsuits, including copies of contracts, tickets, and requested data (assist office manager and/or contract sales admin to compile required documentation).
Prepare badging applications and tracking; order uniforms for service (if not ordered by warehouse).
Prepare special reports for high‑profile customers and provide National Accounts with updates and requests for information.
Review Work in Progress report (weekly) and submit to regional billers.
Review invoice on‑hold reports and work with the Regional Procurement Department to correct them.
Open and distribute mail and faxes (N/A if office has an office manager).
Code local Accounts Payable invoices and forward to Oracle Invoice email (N/A if branch has an office manager).
Manage vehicles and submit change forms to LeasePlan (N/A if branch has an office manager or warehouse supervisor).
Education & Experience
High school diploma or GED (general education degree) or one‑year certificate from college or technical school; or three to six months of related experience and/or training in basic business administration.
Some elevator repair administrative work is preferred.
Oracle database knowledge.
Benefits
Medical, dental, and vision coverage.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
Supplemental medical plans.
Company‑paid short‑ and long‑term disability insurance.
Company‑paid basic life insurance and AD&D; optional life and AD&D coverage.
Optional spouse and dependent life insurance.
Identity theft monitoring.
Pet insurance.
Company‑paid Employee Assistance Program (EAP).
Tuition reimbursement.
401(k) retirement savings plan with company match (dollar‑for‑dollar match on first 5% contributed).
15 days of vacation per year.
11 paid holidays per calendar year (10 fixed, 1 floating).
Paid sick leave, per company policy.
Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment).
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
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