Patient Access Representative / Medical Receptionist - Emergency (Wed - Friday)
OrthoNebraska, Omaha, NE, United States
Position Summary
The Patient Access Representative serves as the patient's first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service in a fast-paced environment and exceed the expectations of our patients. Some primary functions include accurate entry of patient information into the chart, insurance verification, scheduling future appointments and collection of upfront payments.
Position details
Status: Part-Time
Shift: Days
FTE / Hours: 0.9 / 36
Schedule: Wed - Friday: 7:00pm - 7:00am
Position Requirements
Education : High School diploma or equivalent required.
Licensure : N/A
Certification : N/A
Experience :
2+ years of customer service-related experience, required.
2+ years prior healthcare experience, preferred.
2+ years experience working in a fast-paced environment preferred.
Required Knowledge/Skills/Abilities :
Understanding the revenue cycle is preferred.
Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace.
Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.
Essential Job Functions
Always provide exceptional customer service by placing the patients' needs above all else.
Utilization of multiple computer software programs, simultaneously.
Preregistration of patient charts, prior to service
Insurance verification for eligibility
Collect copayments and patient balance payments, in a professional manner.
Enter patient demographic and insurance information into the Electronic Medical Record efficiently and accurately
Check in patient in an efficient, complete, and personalized manner.
Schedule appointments accurately with patient convenience as a priority.
Leave a lasting impression that differentiates OrthoNebraska from other organizations.
Assist patients with wayfinding within our campus.
Assist patients with paperwork, when necessary.
Maintain confidentiality and demonstrate respect for patient rights.
Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
Comply with safety activities, policies and procedures and regulatory requirements such as OSHA and The Joint Commission.
Team member is responsible for all other duties as assigned.
Physical requirements
This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally up to 33% of the time and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
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The Patient Access Representative serves as the patient's first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service in a fast-paced environment and exceed the expectations of our patients. Some primary functions include accurate entry of patient information into the chart, insurance verification, scheduling future appointments and collection of upfront payments.
Position details
Status: Part-Time
Shift: Days
FTE / Hours: 0.9 / 36
Schedule: Wed - Friday: 7:00pm - 7:00am
Position Requirements
Education : High School diploma or equivalent required.
Licensure : N/A
Certification : N/A
Experience :
2+ years of customer service-related experience, required.
2+ years prior healthcare experience, preferred.
2+ years experience working in a fast-paced environment preferred.
Required Knowledge/Skills/Abilities :
Understanding the revenue cycle is preferred.
Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace.
Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.
Essential Job Functions
Always provide exceptional customer service by placing the patients' needs above all else.
Utilization of multiple computer software programs, simultaneously.
Preregistration of patient charts, prior to service
Insurance verification for eligibility
Collect copayments and patient balance payments, in a professional manner.
Enter patient demographic and insurance information into the Electronic Medical Record efficiently and accurately
Check in patient in an efficient, complete, and personalized manner.
Schedule appointments accurately with patient convenience as a priority.
Leave a lasting impression that differentiates OrthoNebraska from other organizations.
Assist patients with wayfinding within our campus.
Assist patients with paperwork, when necessary.
Maintain confidentiality and demonstrate respect for patient rights.
Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
Comply with safety activities, policies and procedures and regulatory requirements such as OSHA and The Joint Commission.
Team member is responsible for all other duties as assigned.
Physical requirements
This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally up to 33% of the time and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
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