Intake Coordinator - Part-time
Banyan Treatment Centers, Castle Rock, CO, United States
Banyan Treatment Centers
is seeking an organized and customer-service–driven
Intake Coordinator
to support admissions operations within our Behavioral Health Support (BHS) team.
This onsite, per-diem role plays a critical part in coordinating intake workflows, managing documentation, and serving as a professional and compassionate point of contact for clients, families, and referral partners.
Position Details
Reporting To: Executive Director
Department: Intake / Behavioral Health Support
Schedule: Part time, Weekend schedule (24 hours)
Location: Castle Rock, CO
Compensation: $21 hourly
Application Deadline: May 1, 2026
Key Responsibilities
Intake Coordination & Admissions Support
Monitor Salesforce for new inquiries and pending admissions requiring onsite intake support.
Support lead progression through timely follow-up, intake assistance, and accurate documentation. Convert leads to admissions in Salesforce as directed and in coordination with the Admissions team.
Communicate effectively with referral sources, utilization reviewers, and case managers to support admissions workflows.
Administrative & Systems Management
Create and maintain potential admission files in the Kipu electronic medical record (EMR).
Upload, organize, and track required intake documentation, including verification of benefits (VOB), pre-admission screenings, demographic and insurance information, and referral source details.
Assist in obtaining all required consents, identification, and financial documentation prior to admission.
Maintain accurate, complete, and compliant records in accordance with Joint Commission and organizational standards.
Maintain and update onsite intake tracking tools (e.g., whiteboards or electronic logs) with travel details, projected bed availability, client summaries, and contact information.
Customer Service & Client Experience
Serve as an onsite point of contact for clients, families, visitors, and referral partners.
Communicate intake steps and expectations clearly using trauma-informed, client-centered communication.
Address questions, concerns, and objections with professionalism, empathy, and solution-focused responses.
Maintain confidentiality and professionalism in all interactions.
Coordination, Collaboration & Support
Assist with intake calls and screenings as needed.
Coordinate client travel logistics in collaboration with Behavioral Health Technician (BHT) supervisors.
Work closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care.
Maintain required competencies related to intake processes, documentation standards, and client assessments.
Qualifications
Associate’s degree and/or equivalent relevant experience.
One (1) to two (2) years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service preferred. Current CPR certification (required).
Strong administrative, organizational, and time-management skills.
Excellent verbal and written communication skills with the ability to build rapport quickly.
Experience with customer service, intake coordination, or sales support functions.
Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards.
Strong attention to detail with a focus on documentation accuracy and compliance.
Ability to analyze information, follow procedures, and support quality improvement efforts.
Experience with Kipu EMR and/or Salesforce systems, preferred.
Prior experience supporting intake or admissions operations in a behavioral health setting, preferred.
EOE
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is seeking an organized and customer-service–driven
Intake Coordinator
to support admissions operations within our Behavioral Health Support (BHS) team.
This onsite, per-diem role plays a critical part in coordinating intake workflows, managing documentation, and serving as a professional and compassionate point of contact for clients, families, and referral partners.
Position Details
Reporting To: Executive Director
Department: Intake / Behavioral Health Support
Schedule: Part time, Weekend schedule (24 hours)
Location: Castle Rock, CO
Compensation: $21 hourly
Application Deadline: May 1, 2026
Key Responsibilities
Intake Coordination & Admissions Support
Monitor Salesforce for new inquiries and pending admissions requiring onsite intake support.
Support lead progression through timely follow-up, intake assistance, and accurate documentation. Convert leads to admissions in Salesforce as directed and in coordination with the Admissions team.
Communicate effectively with referral sources, utilization reviewers, and case managers to support admissions workflows.
Administrative & Systems Management
Create and maintain potential admission files in the Kipu electronic medical record (EMR).
Upload, organize, and track required intake documentation, including verification of benefits (VOB), pre-admission screenings, demographic and insurance information, and referral source details.
Assist in obtaining all required consents, identification, and financial documentation prior to admission.
Maintain accurate, complete, and compliant records in accordance with Joint Commission and organizational standards.
Maintain and update onsite intake tracking tools (e.g., whiteboards or electronic logs) with travel details, projected bed availability, client summaries, and contact information.
Customer Service & Client Experience
Serve as an onsite point of contact for clients, families, visitors, and referral partners.
Communicate intake steps and expectations clearly using trauma-informed, client-centered communication.
Address questions, concerns, and objections with professionalism, empathy, and solution-focused responses.
Maintain confidentiality and professionalism in all interactions.
Coordination, Collaboration & Support
Assist with intake calls and screenings as needed.
Coordinate client travel logistics in collaboration with Behavioral Health Technician (BHT) supervisors.
Work closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care.
Maintain required competencies related to intake processes, documentation standards, and client assessments.
Qualifications
Associate’s degree and/or equivalent relevant experience.
One (1) to two (2) years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service preferred. Current CPR certification (required).
Strong administrative, organizational, and time-management skills.
Excellent verbal and written communication skills with the ability to build rapport quickly.
Experience with customer service, intake coordination, or sales support functions.
Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards.
Strong attention to detail with a focus on documentation accuracy and compliance.
Ability to analyze information, follow procedures, and support quality improvement efforts.
Experience with Kipu EMR and/or Salesforce systems, preferred.
Prior experience supporting intake or admissions operations in a behavioral health setting, preferred.
EOE
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