Customer Service Representative 1st shift
Milwaukee Electric Tool Corporation, Byhalia, MS, United States
Customer success is critical to the longterm success of our organization. The CX Agent 1 role serves as a foundational position within Customer Experience, responsible for delivering reliable, highquality service while building the knowledge and skills needed to support customer needs. CX Agent 1s focus on accurately resolving basic to moderately complex inquiries, following established processes, and contributing to positive customer experiences through professionalism and consistency.
Roles/Responsibilities
Professionally handle
basic to moderately complex customer inquiries
via phone and email.
Meet assigned
daily productivity and quality expectations
while maintaining a customer‑focused mindset.
Build and apply
working knowledge of core customer service processes .
Use
effective listening and questioning skills
to understand customer needs and accurately document interactions.
Process standard customer service activities, including
call logging and case documentation , in accordance with guidelines.
Follow established procedures to
resolve issues or route interactions appropriately.
Partner with peers, Team Leads, and support teams to achieve
timely resolution .
Apply
basic deescalation techniques
and seek guidance when handling elevated customer concerns.
Escalate
complex, nonwarrantable, or high‑risk interactions
in accordance with established guidelines.
Demonstrate
reliability, professionalism, and a continuous learning mindset.
Education and Experience Requirements
Education equivalent to four years of high school.
0‑2 years of customer service or support experience.
Basic understanding of service operations and workflows.
Effective analytical, interpersonal, organizational, and time‑management skills.
Demonstrated effective communication, active listening, and professionalism.
Demonstrated strength in both written and verbal communication.
Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
Milwaukee Tool is an equal opportunity employer.
#J-18808-Ljbffr
Roles/Responsibilities
Professionally handle
basic to moderately complex customer inquiries
via phone and email.
Meet assigned
daily productivity and quality expectations
while maintaining a customer‑focused mindset.
Build and apply
working knowledge of core customer service processes .
Use
effective listening and questioning skills
to understand customer needs and accurately document interactions.
Process standard customer service activities, including
call logging and case documentation , in accordance with guidelines.
Follow established procedures to
resolve issues or route interactions appropriately.
Partner with peers, Team Leads, and support teams to achieve
timely resolution .
Apply
basic deescalation techniques
and seek guidance when handling elevated customer concerns.
Escalate
complex, nonwarrantable, or high‑risk interactions
in accordance with established guidelines.
Demonstrate
reliability, professionalism, and a continuous learning mindset.
Education and Experience Requirements
Education equivalent to four years of high school.
0‑2 years of customer service or support experience.
Basic understanding of service operations and workflows.
Effective analytical, interpersonal, organizational, and time‑management skills.
Demonstrated effective communication, active listening, and professionalism.
Demonstrated strength in both written and verbal communication.
Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
Milwaukee Tool is an equal opportunity employer.
#J-18808-Ljbffr