Patient Service Representative (PSR) - Harrison Internal Medicine
Bon Secours, Harrison, OH, United States
Mercy Health is a faith‑based, patient‑focused organization that seeks to enhance the health and well‑being of all people through exceptional patient care. Our culture is built on compassion, collaboration, excellence and respect, and we look for individuals who share our values of compassion, human dignity, integrity, service and stewardship.
Patient Services Representative – Harrison Internal Medicine
Job Summary
The Patient Services Representative is the first line of quality service to our patients and the community. This position processes patient registration, verifies demographics, obtains insurance cards, and identifies patients. Responsibilities include scheduling appointments, transcribing orders, explaining financial options, and updating medical records accurately and efficiently. The role may also cover other physician practice locations as needed.
Essential Functions
Serve as the primary point of contact between patients and physician practices.
Provide strong communication and excellent customer service by greeting patients and the community in a respectful manner.
Answer internal and external calls in a friendly and helpful manner, route calls, schedule patients, and enter necessary information for patient scheduling into the computer system promptly and accurately.
Process patients in practice as they present for appointments.
Troubleshoot and resolve problems promptly to maintain patient flow and inform the supervisor of any department or patient issues immediately.
Process admission paperwork, including basic insurance verification. Secure, complete and verify all pertinent patient demographic and insurance information as part of the registration process. Correct registration errors as needed.
Record time indicators for lobby wait times.
Calculate patient liabilities and actively collect and process patient payments.
Reconcile cash drawer at the close of the day.
Perform charge entry for external services (e.g., nursing homes) as necessary.
Schedule referrals or follow‑up appointments and assist with scheduling, rescheduling, or canceling other services for patients. Assist patients with online scheduling and MyChart as needed.
Assist patients in obtaining necessary referrals for follow‑up services and record referrals on the tracking tool.
Obtain proper authorizations and pre‑certifications for procedures scheduled through the physician practice, as applicable.
Pull patient charts as needed per office policy, file and maintain information as appropriate, and route charts to clinical staff per policy.
Verify RX benefits in the electronic health record, per protocol.
Refer patients to financial counselors when additional financial counseling or payment arrangements are needed. Complete accounts in revenue cycle software.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.
Education
High School Diploma or GED (required)
Licensure/Certification
None
Experience
Prior experience in patient registration/healthcare (preferred)
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
#J-18808-Ljbffr
Patient Services Representative – Harrison Internal Medicine
Job Summary
The Patient Services Representative is the first line of quality service to our patients and the community. This position processes patient registration, verifies demographics, obtains insurance cards, and identifies patients. Responsibilities include scheduling appointments, transcribing orders, explaining financial options, and updating medical records accurately and efficiently. The role may also cover other physician practice locations as needed.
Essential Functions
Serve as the primary point of contact between patients and physician practices.
Provide strong communication and excellent customer service by greeting patients and the community in a respectful manner.
Answer internal and external calls in a friendly and helpful manner, route calls, schedule patients, and enter necessary information for patient scheduling into the computer system promptly and accurately.
Process patients in practice as they present for appointments.
Troubleshoot and resolve problems promptly to maintain patient flow and inform the supervisor of any department or patient issues immediately.
Process admission paperwork, including basic insurance verification. Secure, complete and verify all pertinent patient demographic and insurance information as part of the registration process. Correct registration errors as needed.
Record time indicators for lobby wait times.
Calculate patient liabilities and actively collect and process patient payments.
Reconcile cash drawer at the close of the day.
Perform charge entry for external services (e.g., nursing homes) as necessary.
Schedule referrals or follow‑up appointments and assist with scheduling, rescheduling, or canceling other services for patients. Assist patients with online scheduling and MyChart as needed.
Assist patients in obtaining necessary referrals for follow‑up services and record referrals on the tracking tool.
Obtain proper authorizations and pre‑certifications for procedures scheduled through the physician practice, as applicable.
Pull patient charts as needed per office policy, file and maintain information as appropriate, and route charts to clinical staff per policy.
Verify RX benefits in the electronic health record, per protocol.
Refer patients to financial counselors when additional financial counseling or payment arrangements are needed. Complete accounts in revenue cycle software.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.
Education
High School Diploma or GED (required)
Licensure/Certification
None
Experience
Prior experience in patient registration/healthcare (preferred)
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
#J-18808-Ljbffr