Dispatcher
John's Towing Service, Aurora, CO, United States
Join Colorado's highest-rated towing company and become part of a team with over 40 years of proven service excellence. John's Towing Service has built its reputation on reliability, professionalism, and customer trust across Colorado communities.
Role Description
As a Dispatcher, you will play a critical role in a well-established, fast-growing operation that values experience, accountability, and teamwork. This is an opportunity to work with seasoned professionals, modern dispatch technology, and a leadership team committed to operational excellence and employee growth. Dispatchers at John's Towing Service are trusted decision-makers and an essential part of what keeps our company running at the highest level.
This position is available full-time or part-time (minimum 24 hours per week).
Key Responsibilities
Answer incoming calls from customers, law enforcement, property managers, and roadside partners
Dispatch drivers using GPS, dispatch software, and radio/phone communication
Prioritize calls based on urgency, safety, and service level agreements
Monitor driver status and adjust assignments in real time
Maintain accurate digital records, logs, and billing information
Coordinate with management on scheduling, coverage, and service issues
Follow all company policies, safety procedures, and applicable regulations
Required Qualifications
High school diploma or GED
Strong verbal communication and multitasking skills
Ability to remain calm and organized in high-pressure situations
Basic computer skills (dispatch software, GPS, email, data entry)
Reliable attendance and punctuality
Ability to work nights, weekends, or holidays as scheduled
Preferred Qualifications
Previous dispatch, towing, transportation, or call-center experience
Familiarity with the Denver metro and surrounding Colorado areas
Experience using Towbook or similar towing/dispatch software
Knowledge of Colorado Public Utilities Commission (PUC) regulations related to towing and transportation
Bilingual (English/Spanish) a plus
Work Environment & Physical Requirements
Office-based position with extended periods of sitting
Frequent phone and computer use
Ability to handle high call volumes
Occasional lifting of light office materials (up to 15 lbs)
Compliance & Employment Details
John's Towing Service is anat-will employer
Employment may be contingent on background check and/or drug screening as permitted by Colorado law
We are anEqual Opportunity Employerand comply with all applicable federal, state, and local employment laws
We offer comprehensive medical, dental, and vision insurance
#J-18808-Ljbffr
Role Description
As a Dispatcher, you will play a critical role in a well-established, fast-growing operation that values experience, accountability, and teamwork. This is an opportunity to work with seasoned professionals, modern dispatch technology, and a leadership team committed to operational excellence and employee growth. Dispatchers at John's Towing Service are trusted decision-makers and an essential part of what keeps our company running at the highest level.
This position is available full-time or part-time (minimum 24 hours per week).
Key Responsibilities
Answer incoming calls from customers, law enforcement, property managers, and roadside partners
Dispatch drivers using GPS, dispatch software, and radio/phone communication
Prioritize calls based on urgency, safety, and service level agreements
Monitor driver status and adjust assignments in real time
Maintain accurate digital records, logs, and billing information
Coordinate with management on scheduling, coverage, and service issues
Follow all company policies, safety procedures, and applicable regulations
Required Qualifications
High school diploma or GED
Strong verbal communication and multitasking skills
Ability to remain calm and organized in high-pressure situations
Basic computer skills (dispatch software, GPS, email, data entry)
Reliable attendance and punctuality
Ability to work nights, weekends, or holidays as scheduled
Preferred Qualifications
Previous dispatch, towing, transportation, or call-center experience
Familiarity with the Denver metro and surrounding Colorado areas
Experience using Towbook or similar towing/dispatch software
Knowledge of Colorado Public Utilities Commission (PUC) regulations related to towing and transportation
Bilingual (English/Spanish) a plus
Work Environment & Physical Requirements
Office-based position with extended periods of sitting
Frequent phone and computer use
Ability to handle high call volumes
Occasional lifting of light office materials (up to 15 lbs)
Compliance & Employment Details
John's Towing Service is anat-will employer
Employment may be contingent on background check and/or drug screening as permitted by Colorado law
We are anEqual Opportunity Employerand comply with all applicable federal, state, and local employment laws
We offer comprehensive medical, dental, and vision insurance
#J-18808-Ljbffr