Patient Representative / Clinical Assistant
Excelsia Injury Care, Provo, UT, United States
Job Duties
Greeting patients and checking patients in and out with proper customer service etiquette.
Following up with confirmation calls and no-show calls.
Scanning and uploading paperwork to the EHR, requesting hospital records, faxes, updating spreadsheets, and keeping emails up to date.
Drug screening.
Keeping reception area and patient rooms clean and organized.
Supports chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Pennsylvania scope-of-practice guidelines.
Coordinates administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
Assists with the flow of patient care by managing schedules, obtaining prior authorizations, and ensuring chiropractors have complete documentation prior to treatment.
Serves as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
Other duties as assigned.
Minimum Requirements
High school diploma or GED equivalent.
Fluency in Spanish and English required.
Previous computer skills to include data entry, Word, Outlook, etc.
Must be willing to travel between Pleasant Grove and Provo.
Additional Skills & Competencies
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Patient management skills.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to effectively interact with doctors, patients and co-workers.
Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).
Physical / Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Benefits
Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
Employee Referral Bonus Program.
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
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Greeting patients and checking patients in and out with proper customer service etiquette.
Following up with confirmation calls and no-show calls.
Scanning and uploading paperwork to the EHR, requesting hospital records, faxes, updating spreadsheets, and keeping emails up to date.
Drug screening.
Keeping reception area and patient rooms clean and organized.
Supports chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Pennsylvania scope-of-practice guidelines.
Coordinates administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
Assists with the flow of patient care by managing schedules, obtaining prior authorizations, and ensuring chiropractors have complete documentation prior to treatment.
Serves as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
Other duties as assigned.
Minimum Requirements
High school diploma or GED equivalent.
Fluency in Spanish and English required.
Previous computer skills to include data entry, Word, Outlook, etc.
Must be willing to travel between Pleasant Grove and Provo.
Additional Skills & Competencies
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Patient management skills.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to effectively interact with doctors, patients and co-workers.
Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).
Physical / Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Benefits
Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
Employee Referral Bonus Program.
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
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