Housing Case Manager
Making Opportunity Count, Fitchburg, MA, United States
Reports To:
Housing and Workforce Development Director
Supervisory Responsibilities:
No
Revision Date:
8/11/2025
About Making Opportunity Count
Making Opportunity Count’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities.
We deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.
Position Overview
The Housing Case Manager is responsible for determining service plan goals, targets, and action steps for clients.
Meeting with clients in-person or virtually to conduct an intake assessment that includes collection of information including demographic, financial, and social services information
Upon completion of the intake assessment, the HCM will document all assessments accurately and will ensure the payer approves the services
Following the initial assessment, the HCM will also be responsible for the case management of pre‑tenancy services, tenancy‑sustaining services, and for the identification of home modification needs
Required Skills and Qualifications
Associate's degree in human services or related field
1 year of experience providing case management services focused on pre‑tenancy and tenancy‑sustaining services
Must have a reliable telephone
Must be empathetic to the needs of a diverse socio‑economic population
Strong interpersonal skills
Knowledge of community resources, state and federal benefits and services
Strong project management skills with the ability to administer multiple cases simultaneously and prioritize workload
Basic math and budgeting skills
Ability to work effectively as a team member with other members of program and agency leaders
Demonstrated prior success in case management functions or eligibility determinations for community‑based social service organizations
Problem‑solving abilities
Ability to communicate and collaborate with health providers and community partners
Strong internet, database and computer skills
Ability to read and write Spanish preferred
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Compensation
A salary within the range of $24.51 to $33.17 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework.
MOC offers a competitive benefits package including:
Health, Dental, and Vision Insurance
Company Paid Life Insurance and Long‑Term Disability
Flexible Spending Accounts
15 Paid Vacation Days
12 Paid Sick Days
13 Paid Holidays
Student Loan Forgiveness Assistance
Pet Insurance
Employee Discounts
Professional Development Opportunities
On-Demand Early Pay Access
Immediate 403(b) Employer Contribution, 100% Vesting on Day One
EEO Statement
Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.
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Housing and Workforce Development Director
Supervisory Responsibilities:
No
Revision Date:
8/11/2025
About Making Opportunity Count
Making Opportunity Count’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities.
We deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.
Position Overview
The Housing Case Manager is responsible for determining service plan goals, targets, and action steps for clients.
Meeting with clients in-person or virtually to conduct an intake assessment that includes collection of information including demographic, financial, and social services information
Upon completion of the intake assessment, the HCM will document all assessments accurately and will ensure the payer approves the services
Following the initial assessment, the HCM will also be responsible for the case management of pre‑tenancy services, tenancy‑sustaining services, and for the identification of home modification needs
Required Skills and Qualifications
Associate's degree in human services or related field
1 year of experience providing case management services focused on pre‑tenancy and tenancy‑sustaining services
Must have a reliable telephone
Must be empathetic to the needs of a diverse socio‑economic population
Strong interpersonal skills
Knowledge of community resources, state and federal benefits and services
Strong project management skills with the ability to administer multiple cases simultaneously and prioritize workload
Basic math and budgeting skills
Ability to work effectively as a team member with other members of program and agency leaders
Demonstrated prior success in case management functions or eligibility determinations for community‑based social service organizations
Problem‑solving abilities
Ability to communicate and collaborate with health providers and community partners
Strong internet, database and computer skills
Ability to read and write Spanish preferred
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Compensation
A salary within the range of $24.51 to $33.17 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework.
MOC offers a competitive benefits package including:
Health, Dental, and Vision Insurance
Company Paid Life Insurance and Long‑Term Disability
Flexible Spending Accounts
15 Paid Vacation Days
12 Paid Sick Days
13 Paid Holidays
Student Loan Forgiveness Assistance
Pet Insurance
Employee Discounts
Professional Development Opportunities
On-Demand Early Pay Access
Immediate 403(b) Employer Contribution, 100% Vesting on Day One
EEO Statement
Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.
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