Front Office Assistant
OSF HealthCare, Bloomington, IL, United States
"Your life - our Mission"
OSF HealthCare provides a comprehensive and competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings focused on the whole person and tailored to the current stage of life and career. See the benefits and total rewards at OSF.
Expected pay for this position is $17.66 - $19.63 per hour. Actual pay will be determined by experience, skills and internal equity. This is an hourly position.
Overview
The Front Office Assistant provides exceptional customer service throughout interactions with patients, families, and support systems. As the face of the office, they create a patient-first environment, giving OSF a positive first impression both phone and in person. Duties include reception and clerical tasks in a medical practice front office, adhering to departmental guidelines for scheduling and registration. The assistant collaborates with patients, providers, office staff, and insurance companies to ensure patient needs are met, communicates with insurance providers to determine benefits, completes prior authorizations, and handles incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling.
Qualifications
Required Qualifications
Education: High school diploma or GED equivalent
Customer service experience
Typing, filing, and telephone skills
Basic Microsoft Office proficiency
Excellent customer service skills
Preferred Qualifications
Basic knowledge of medical terminology, ICD-10 and CPT codes
Electronic Medical Record experience
OSF HealthCare is an Equal Opportunity Employer.
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OSF HealthCare provides a comprehensive and competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings focused on the whole person and tailored to the current stage of life and career. See the benefits and total rewards at OSF.
Expected pay for this position is $17.66 - $19.63 per hour. Actual pay will be determined by experience, skills and internal equity. This is an hourly position.
Overview
The Front Office Assistant provides exceptional customer service throughout interactions with patients, families, and support systems. As the face of the office, they create a patient-first environment, giving OSF a positive first impression both phone and in person. Duties include reception and clerical tasks in a medical practice front office, adhering to departmental guidelines for scheduling and registration. The assistant collaborates with patients, providers, office staff, and insurance companies to ensure patient needs are met, communicates with insurance providers to determine benefits, completes prior authorizations, and handles incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling.
Qualifications
Required Qualifications
Education: High school diploma or GED equivalent
Customer service experience
Typing, filing, and telephone skills
Basic Microsoft Office proficiency
Excellent customer service skills
Preferred Qualifications
Basic knowledge of medical terminology, ICD-10 and CPT codes
Electronic Medical Record experience
OSF HealthCare is an Equal Opportunity Employer.
#J-18808-Ljbffr