PART TIME - CUSTOMER SERVICE REPRESENTATIVE - 90285019 - Kansas City
Amtrak, Kansas City, MO, United States
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, employees, the public, and our operating environment is our priority, and the success of our railroad is due to our employees.
Job Summary
This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.
Essential Functions
Greet, serve, and ensure the comfort of each passenger.
Assist customers with special needs, luggage, and boarding trains.
Make ticket reports promptly and safeguard company funds; prepare related reports.
Maintain proper care and preventative maintenance of ticket printers and Quik‑Trak machines; keep information racks filled; perform miscellaneous clerical duties related to the station.
Disseminate verbal and printed information to passengers, including schedules, fares, routing, city highlights, boarding information, tours, and other intermodal transportation.
Ensure timely boarding of passenger trains; verify that passengers are properly ticketed or have the proper travel documents and that baggage requirements are met prior to admission to station platforms.
Perform janitorial duties.
Handle checked baggage, package express and company materials in the station and on/off train.
Minimum Qualifications
Must be able to lift items up to 50 lbs.
Must be able to push or pull a baggage cart and operate baggage equipment (e.g., tow tractor, golf cart).
Must have a high‑school diploma or GED.
Preferred Qualifications
Skilled in processing all types of Amtrak tickets and a thorough understanding of tariffs to price tickets properly.
Qualified with the operation of Arrow, RailRes/Stars, and QuikTrak; positioned under all corporate, company, and station policies.
Familiar with the operation of the Passenger Information system.
Proficient with baggage & express operations and able to quote rates & information.
Communications And Interpersonal Skills
Excellent written and oral communication skills.
Maintain a positive, good‑natured attitude.
Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems.
Part Time Schedule
This is a part‑time position: Tuesday, Friday, and Saturday from 2:00 PM to 10:45 PM (Central Time).
Hourly rate: $29.29 – $39.05 (with opportunity for increases per the applicable collective bargaining agreement).
Benefits
Amtrak offers a comprehensive benefits package that includes health, dental, and vision plans; wellness programs; flexible spending accounts; 401(k) retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; railroad retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement.
Job Details
Requisition ID: 166315
Posting Location(s): Missouri
Relocation Offered: No
Travel Requirements: 0 – 5%
Additional Employment Information
Amtrak requires a pre‑employment background check that includes prior employment verification, a criminal history check, and a pre‑employment drug screen. Candidates who test positive for marijuana will be disqualified. The pre‑employment drug testing program follows DOT regulations and applicable law. Amtrak also screens applicants for dangerous criminal offenses and will not allow those who refuse consent to perform safety‑sensitive functions.
Equal Opportunity Statement
Amtrak is an equal‑opportunity employer. All qualified applicants receive consideration for employment without regard to race/color, religion, sex (including pregnancy, childbirth, lactation), national origin/ethnicity, disability, veteran status, marital status, ancestry, sexual orientation, gender identity and expression, genetic information, citizenship or any other protected characteristic.
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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, employees, the public, and our operating environment is our priority, and the success of our railroad is due to our employees.
Job Summary
This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.
Essential Functions
Greet, serve, and ensure the comfort of each passenger.
Assist customers with special needs, luggage, and boarding trains.
Make ticket reports promptly and safeguard company funds; prepare related reports.
Maintain proper care and preventative maintenance of ticket printers and Quik‑Trak machines; keep information racks filled; perform miscellaneous clerical duties related to the station.
Disseminate verbal and printed information to passengers, including schedules, fares, routing, city highlights, boarding information, tours, and other intermodal transportation.
Ensure timely boarding of passenger trains; verify that passengers are properly ticketed or have the proper travel documents and that baggage requirements are met prior to admission to station platforms.
Perform janitorial duties.
Handle checked baggage, package express and company materials in the station and on/off train.
Minimum Qualifications
Must be able to lift items up to 50 lbs.
Must be able to push or pull a baggage cart and operate baggage equipment (e.g., tow tractor, golf cart).
Must have a high‑school diploma or GED.
Preferred Qualifications
Skilled in processing all types of Amtrak tickets and a thorough understanding of tariffs to price tickets properly.
Qualified with the operation of Arrow, RailRes/Stars, and QuikTrak; positioned under all corporate, company, and station policies.
Familiar with the operation of the Passenger Information system.
Proficient with baggage & express operations and able to quote rates & information.
Communications And Interpersonal Skills
Excellent written and oral communication skills.
Maintain a positive, good‑natured attitude.
Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems.
Part Time Schedule
This is a part‑time position: Tuesday, Friday, and Saturday from 2:00 PM to 10:45 PM (Central Time).
Hourly rate: $29.29 – $39.05 (with opportunity for increases per the applicable collective bargaining agreement).
Benefits
Amtrak offers a comprehensive benefits package that includes health, dental, and vision plans; wellness programs; flexible spending accounts; 401(k) retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; railroad retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement.
Job Details
Requisition ID: 166315
Posting Location(s): Missouri
Relocation Offered: No
Travel Requirements: 0 – 5%
Additional Employment Information
Amtrak requires a pre‑employment background check that includes prior employment verification, a criminal history check, and a pre‑employment drug screen. Candidates who test positive for marijuana will be disqualified. The pre‑employment drug testing program follows DOT regulations and applicable law. Amtrak also screens applicants for dangerous criminal offenses and will not allow those who refuse consent to perform safety‑sensitive functions.
Equal Opportunity Statement
Amtrak is an equal‑opportunity employer. All qualified applicants receive consideration for employment without regard to race/color, religion, sex (including pregnancy, childbirth, lactation), national origin/ethnicity, disability, veteran status, marital status, ancestry, sexual orientation, gender identity and expression, genetic information, citizenship or any other protected characteristic.
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