Patient Access Representative | Thief River Falls Downtown Campus | 40 hrs/wk
Sanford Health, Thief River Falls, MN, United States
Facility
Thief River Falls Downtown Campus
Location
Thief River Falls, MN
Address
120 Labree Ave S, Thief River Falls, MN 56701, USA
Shift
8 Hours - Day Shifts
Job Schedule
Full time
Weekly Hours
40.00
Salary Range
$16.25 - $23.00
Department Details
Monday - Friday 8:30 - 5:30pm to support the Behavioral Health Department
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility is to provide extraordinary customer service to patients with every interaction. As the first point of contact, you will create a welcoming and safe environment, either on the phone or in the clinic.
Registration
Greet patients & verify demographics
Create, scan & route documents or electronic forms
Inform patients about the document and capture signatures on necessary paperwork
Establish financial responsibility and assist with arrangements while adhering to policies and procedures
Collect co-payments, pre-payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
Work with nursing team & providers to coordinate and schedule appointments to meet patient needs and coordinate provider schedule
Obtain and coordinate referrals & conduct pre‑authorization
Arrange interpreter services
Check patients in/out
Operate multi‑line phone
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers
Additional Duties
Preparation and coordination of charts
Organize supporting provider documents
Initiate and collaborate on patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments
Make reminder calls for appointments
Hospital admission
Perform office duties such as making copies or sending faxes
Qualifications
High school diploma or equivalent preferred; post‑secondary education helpful. One year of work experience, preferably in a medical office setting; medical terminology helpful; customer service skills essential; six months of customer service experience desired. BLS may be required for certain locations and/or settings.
Benefits
Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees, including health, dental, vision, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time‑off package. Visit https://sanfordcareers.com/benefits for more information.
EEO Statement
Sanford is an EEO/AA Employer M/F/Disability/Vet.
Drug Free Workplace Policy
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Other Information
Req Number: R-0257371. Job Function: Revenue Cycle. Featured: No.
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Thief River Falls Downtown Campus
Location
Thief River Falls, MN
Address
120 Labree Ave S, Thief River Falls, MN 56701, USA
Shift
8 Hours - Day Shifts
Job Schedule
Full time
Weekly Hours
40.00
Salary Range
$16.25 - $23.00
Department Details
Monday - Friday 8:30 - 5:30pm to support the Behavioral Health Department
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility is to provide extraordinary customer service to patients with every interaction. As the first point of contact, you will create a welcoming and safe environment, either on the phone or in the clinic.
Registration
Greet patients & verify demographics
Create, scan & route documents or electronic forms
Inform patients about the document and capture signatures on necessary paperwork
Establish financial responsibility and assist with arrangements while adhering to policies and procedures
Collect co-payments, pre-payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
Work with nursing team & providers to coordinate and schedule appointments to meet patient needs and coordinate provider schedule
Obtain and coordinate referrals & conduct pre‑authorization
Arrange interpreter services
Check patients in/out
Operate multi‑line phone
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers
Additional Duties
Preparation and coordination of charts
Organize supporting provider documents
Initiate and collaborate on patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments
Make reminder calls for appointments
Hospital admission
Perform office duties such as making copies or sending faxes
Qualifications
High school diploma or equivalent preferred; post‑secondary education helpful. One year of work experience, preferably in a medical office setting; medical terminology helpful; customer service skills essential; six months of customer service experience desired. BLS may be required for certain locations and/or settings.
Benefits
Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees, including health, dental, vision, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time‑off package. Visit https://sanfordcareers.com/benefits for more information.
EEO Statement
Sanford is an EEO/AA Employer M/F/Disability/Vet.
Drug Free Workplace Policy
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Other Information
Req Number: R-0257371. Job Function: Revenue Cycle. Featured: No.
#J-18808-Ljbffr