Service Team Coordinator
ChenMed, Miami, FL, United States
We’re unique. You should be, too.
We’re changing lives every day for both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and other patient sales and service call interactions. This role requires closing departmental quality, compliance and productivity standards while delivering VIP level customer service.
Essential Job Duties / Responsibilities
Operating in a call center environment, receiving inbound and making outbound customer service calls related to patient scheduling and other general inquiries.
Responding to patient inquiries based on the ChenMed core model for care.
Escalating issues/concerns as appropriate.
Making appropriate and timely decisions according to department standards, procedures and policies.
Documenting interactions using web-based technology.
Maintaining business relationships by providing prompt and accurate service to promote loyalty.
Interacting and collaborating with team members across multiple departments to promote VIP customer service and patient interactions.
Performing other duties as assigned and modified at manager’s discretion.
Knowledge, Skills and Abilities
Competent-level business acuity
Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
Exceptional verbal communication skills, including active listening
Excellent organizational and multi-tasking skills
Passion for serving others, particularly seniors, with initiative-taking solutions
Ability to successfully operate in a demanding environment
Proficient in keyboarding and Microsoft Office Suite products, including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
Education and Experience Criteria
High school diploma or GED equivalent required
A minimum of 2 years of customer service experience required; in a call center or similar environment
A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred
Must reside in the continental United States and within a state where the company is established as a business entity
Experience with web-based customer relationship management systems
Pay Range
$17.0 - $24.26 Hourly
Employee Benefits
Competitive compensation, comprehensive benefits, career development and advancement opportunities, and a work‑life balance that supports high quality patient care.
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We’re changing lives every day for both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and other patient sales and service call interactions. This role requires closing departmental quality, compliance and productivity standards while delivering VIP level customer service.
Essential Job Duties / Responsibilities
Operating in a call center environment, receiving inbound and making outbound customer service calls related to patient scheduling and other general inquiries.
Responding to patient inquiries based on the ChenMed core model for care.
Escalating issues/concerns as appropriate.
Making appropriate and timely decisions according to department standards, procedures and policies.
Documenting interactions using web-based technology.
Maintaining business relationships by providing prompt and accurate service to promote loyalty.
Interacting and collaborating with team members across multiple departments to promote VIP customer service and patient interactions.
Performing other duties as assigned and modified at manager’s discretion.
Knowledge, Skills and Abilities
Competent-level business acuity
Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
Exceptional verbal communication skills, including active listening
Excellent organizational and multi-tasking skills
Passion for serving others, particularly seniors, with initiative-taking solutions
Ability to successfully operate in a demanding environment
Proficient in keyboarding and Microsoft Office Suite products, including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
Education and Experience Criteria
High school diploma or GED equivalent required
A minimum of 2 years of customer service experience required; in a call center or similar environment
A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred
Must reside in the continental United States and within a state where the company is established as a business entity
Experience with web-based customer relationship management systems
Pay Range
$17.0 - $24.26 Hourly
Employee Benefits
Competitive compensation, comprehensive benefits, career development and advancement opportunities, and a work‑life balance that supports high quality patient care.
#J-18808-Ljbffr