Universal Banker
United Community, Nashville, TN, United States
Customer Service Representative (CSR)
Overview
United Community (United) is seeking a Customer Service Representative (CSR) to join our team. As a CSR at United Community, you will play a vital role in delivering top-tier financial solutions and support to our customers. You will guide customers through our products and services, helping them reach their financial goals while providing a positive, seamless experience.
What You’ll Do
Offer exceptional service to meet customers’ financial needs and build lasting relationships with a proactive, solutions-focused approach.
Understand and communicate United’s products and services, including account types, loan options, and investment products, to help customers make informed choices.
Actively recommend and sell products and services that match customer needs, contributing to United’s growth and customer satisfaction.
Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care.
Assist with inquiries, disputes, debit card maintenance, and provide general support to the team to keep operations running smoothly.
Educate customers on options for managing transactions using technology and all other tools and resources available.
Perform other duties as assigned.
Requirements for Success
Minimum of three years of prior experience in sales or customer service is highly valued.
Strong interpersonal skills and a natural ability to connect with others.
Ability to uncover and provide solutions to meet customer needs and provide resolutions.
Knowledge of consumer credit structuring and lending practices.
Conditions of Employment
Must be able to pass a criminal background & credit check.
This is a full-time, non-remote position.
Pay Range
USD $32,146.00 - USD $45,185.00 /Yr.
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Overview
United Community (United) is seeking a Customer Service Representative (CSR) to join our team. As a CSR at United Community, you will play a vital role in delivering top-tier financial solutions and support to our customers. You will guide customers through our products and services, helping them reach their financial goals while providing a positive, seamless experience.
What You’ll Do
Offer exceptional service to meet customers’ financial needs and build lasting relationships with a proactive, solutions-focused approach.
Understand and communicate United’s products and services, including account types, loan options, and investment products, to help customers make informed choices.
Actively recommend and sell products and services that match customer needs, contributing to United’s growth and customer satisfaction.
Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care.
Assist with inquiries, disputes, debit card maintenance, and provide general support to the team to keep operations running smoothly.
Educate customers on options for managing transactions using technology and all other tools and resources available.
Perform other duties as assigned.
Requirements for Success
Minimum of three years of prior experience in sales or customer service is highly valued.
Strong interpersonal skills and a natural ability to connect with others.
Ability to uncover and provide solutions to meet customer needs and provide resolutions.
Knowledge of consumer credit structuring and lending practices.
Conditions of Employment
Must be able to pass a criminal background & credit check.
This is a full-time, non-remote position.
Pay Range
USD $32,146.00 - USD $45,185.00 /Yr.
#J-18808-Ljbffr